No Product Key & Serial Number?

[Anonymous]

Please add the account to the license and manager group. I could not get any license and subscription data an we do not have an another account.

[matthew.d]

Hi @Anonymous,

Welcome to the community!

Sorry to hear about the issue. Did you just place an order or do you have an existing subscription? What is the order number?

[Anonymous]

Hi Matt,

we do have a subscription. We don´t see any License and contract information in our account.

KInd regards 

[matthew.d]

Hi @Anonymous,

Have you tried checking in your contract managers account (under Robert's email) and assigning the permission to your account so you can see this information?

[Anonymous]

many thanks for your help.
Now I have all the information I need.
Best regards

Thomas Lesch

[matthew.d]

You're very welcome @Anonymous!