No Access to Old Email – Need Help Recovering Files

[csasse1987]

Hello,

I no longer have access to my old email address (icl50378@zzrgg.com), which was associated with my Autodesk account. I would like to recover the files linked to that email or regain access to the account.

I already contacted Autodesk support, and they directed me to this forum so that an expert can assist me further.

Could someone please help me with this issue?

Thank you very much in advance!

Christian

[pendean]

Did you ask the owner of "zzrgg.com" for help? No one else on the planet can, sorry, that's just how it all works.

What files are those exactly @csasse1987 ? Explain, elaborate, be detailed about your dire need please.

[csasse1987]

Hi everyone, the problem is that when I signed up with Autodesk, I used a disposable email (10 minute mail).

Now, thanks to two-factor authentication, I can no longer access my account (I know the email address and password).

I've produced several 3D models for 3D printing in this account, so I just want to access my intellectual property.

Autodesk support said I should post here in the forum, and then they'll definitely help me (I've always wondered how...).

Do you have any idea what I can do now?

[Simon_Weel]

Do you have any idea what I can do now?

Start over? I guess using a disposable e-mail means it will be removed, including all data. You write 10 minutes. I.e. nobody can help you. You could contact zzrgg.com but I doubt they can retrieve your data; otherwise it wouldn't be a disposable account....

[pendean]

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@csasse1987 wrote:

...Autodesk support said I should post here in the forum, and then they'll definitely help me (I've always wondered how...)....

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Yeah, they lied to you to get you off the phone: no one here is affiliated with your disposable email account and only Autodesk Support can help you gain access if and when they are satisfied you are who you claim to be somehow.

This is a very tough lesson to learn for you, ouch!

[csasse1987]

Topic can be closed! The support helps me after a few weeks.