Migrating Account from Student to Faculty

[u6010393]

I need help migrating my fusion account from a student account to a faculty account. I completed my studies at the same institution where I was then subsequently hired as a faculty member. I therefore have the same account email address. I am only able to select student when attempting to redeem a fusion academic subscription. I use Fusion 360 in my instructional role.

It is very important that my data and projects not be lost during this migration. Another faculty member had the same situation and reported losing all of their project data.

[TrippyLighting]

@CGBenner could you direct this to the correct team, please? 

[u6010393]

I am posting a reply here because the emails I have been getting regarding this issue seem to be malformed (a lot of "insert text" and incomplete emails).
A team member was able to reset my account so I could re-select educator. I then filled in all of the information. At the end of step 3 (educational institution) there is a "continue" button, which I pressed. I then got an error that I had not uploaded any verification documents (seems to be part of step 4) and I would need to hit try again. I cannot get the "step 4 educational verification" field to open so I am not sure how to upload anything. Hitting "try again" just locks up the page. I have also gotten an automated email saying my request was denied because I did not provide documentation, but I was never given a chance to provide the documentation nor did I hit the submit button.

Hoping someone from the support team will see this here because I am worried that the support email is going into a black hole. I wish there was a number I could just call to get this sorted.

[deepti_bhardwaj · Accepted solution]

Hi @u6010393 

Thank you for reaching out.

This request requires backend account modifications and a review of account-specific information that cannot be handled through the public forum. For privacy and security reasons, we are unable to collect or verify personal account information here.

Please contact the Autodesk Support team directly so they can review your account and assist with the transition from a Student account to a Faculty/Educator account while preserving your existing data and projects where possible. 

To create a support case or start a support chat:

1. Sign in to your Autodesk Account. manage.autodesk.com
2. Navigate to Support.
3. Select Contact Support.
4. Choose Account Management or the category that best matches your request.
5. Select Chat or Create a Case, depending on the available options.
6. Provide a brief description of your request, including that you previously used the account as a student and are now an educator using the same email address.
7. Submit the request and the support team will reach out to assist further.

The support team may need to collect and verify account-specific information, so working through a support case is the most appropriate path for this request.

Kind regards,

Autodesk Support