Maya 2019 Start Up Problem

[Anonymous]

Hello, I'm a college student trying to run Maya 2019 on my Mac Pro. 

I do meet the system requirement & have license validated, and I remember it was running properly when I first downloaded it a few months ago.

However, now I see these error messages I put below when I try to run the program.

I tried to reinstall but it didn't solve the problem. Could anyone help me with this?

Thank you.

error message 1 ------------------------------------------------------------------------------------------

Cannot find procedure "shaderBallRendererMenuUpdate".

Start of trace: (command window: line 1).

shaderBallRendererMenuUpdate (command window: line 1).

error message 2 ------------------------------------------------------------------------------------------

loadPlugin renderSetup;

// renderSetup //

// Error: line 1: Cannot find procedure "MTsetToggleMenuItem". //

// Error: toolButton -q -ann $gNonSacredToolWidget; //

// Error: Line 1.41: "$gNonSacredToolWidget" is an undeclared variable. //

// Error: file: /Applications/Autodesk/maya2019/Maya.app/Contents/scripts/startup/ModObjectsMenu.mel line 56: setParent: Object 'mainModifyMenu' not found. //

// Error: Failed to register Initialize Maya Modify menu. Cannot add Convert Primitives to Polygons menu item. //

// Warning: file: /Users/jennychoi/Library/Preferences/Autodesk/maya/2019/prefs/filePathEditorRegistryPrefs.mel line 4: filePathEditor: Attribute 'aiImage.filename' is invalid or is not designated 'usedAsFilename'. //

// Warning: file: /Users/jennychoi/Library/Preferences/Autodesk/maya/2019/prefs/filePathEditorRegistryPrefs.mel line 5: filePathEditor: Attribute 'aiPhotometricLight.aiFilename' is invalid or is not designated 'usedAsFilename'. //

// Warning: file: /Users/jennychoi/Library/Preferences/Autodesk/maya/2019/prefs/filePathEditorRegistryPrefs.mel line 6: filePathEditor: Attribute 'aiStandIn.dso' is invalid or is not designated 'usedAsFilename'. //

// Warning: file: /Users/jennychoi/Library/Preferences/Autodesk/maya/2019/prefs/filePathEditorRegistryPrefs.mel line 7: filePathEditor: Attribute 'aiVolume.filename' is invalid or is not designated 'usedAsFilename'. //

// AbcExport v1.0 using Alembic 1.7.5 (built Feb 7 2018 13:51:52)

evalDeferred "shaderBallRendererMenuUpdate";

// Warning: line 1: filePathEditor: Attribute 'aiStandIn.dso' and label 'Standin' have been saved already. //

// Warning: line 1: filePathEditor: Attribute 'aiVolume.filename' and label 'VDB' have been saved already. //

// Warning: line 1: filePathEditor: Attribute 'aiImage.filename' and label 'Image' have been saved already. //

// Warning: line 1: filePathEditor: Attribute 'aiPhotometricLight.aiFilename' and label 'IES' have been saved already. //

import arnold

// Successfully imported python module 'arnold'

import mtoa

// Successfully imported python module 'mtoa'

import mtoa.cmds.registerArnoldRenderer;mtoa.cmds.registerArnoldRenderer.registerArnoldRenderer()

// Successfully registered renderer 'arnold'

updateRenderOverride;

// Error: file: /Applications/Autodesk/maya2019/Maya.app/Contents/scripts/muscle/cMuscle.mel line 505: menu: Object 'mainRigDeformationsMenu' not found. //

// AbcImport v1.0 using Alembic 1.7.5 (built Feb 7 2018 13:51:52)

// Error: file: /Applications/Autodesk/maya2019/Maya.app/Contents/scripts/others/addSelectTypeItem.mel line 101: Cannot find procedure "updateSelectTypeItemState". //

// Error: line 1: initializePlugin function failed (gpuCache) //

// Error: file: /Applications/Autodesk/maya2019/Maya.app/Contents/scripts/startup/autoLoadPlugin.mel line 35: initializePlugin function failed (gpuCache) //

// Error: line 1: Cannot find procedure "MTsetToggleMenuItem". //

// Error: line 1: Cannot find procedure "MTsetToggleMenuItem". //

// Error: file: /Applications/Autodesk/maya2019/plug-ins/MASH/scripts/MASHCreateUI.mel line 102: setParent: Object '' not found. //

// Error: file: /Applications/Autodesk/maya2019/plug-ins/xgen/scripts/muAddShelfButton.mel line 124: Object '' not found. //

updateRendererUI;

// Error: line 1: Cannot find procedure "shaderBallRendererMenuUpdate". //

updateRendererUI;

// Error: file: /Applications/Autodesk/bifrost/maya2019/1.5.7.0/bifrost/scripts/mw_loadui.mel line 21: setParent: Object '' not found. //

// Error: toolButton -q -ann $gNonSacredToolWidget; //

// Error: Line 1.41: "$gNonSacredToolWidget" is an undeclared variable. //

// Error: toolButton -q -ann $gNonSacredToolWidget; //

// Error: Line 1.41: "$gNonSacredToolWidget" is an undeclared variable. //

// Error: toolButton -q -ann $gNonSacredToolWidget; //

// Error: Line 1.41: "$gNonSacredToolWidget" is an undeclared variable. //

// Error: toolButton -q -ann $gNonSacredToolWidget; //

// Error: Line 1.41: "$gNonSacredToolWidget" is an undeclared variable. //

// Error: toolButton -q -ann $gNonSacredToolWidget; //

// Error: Line 1.41: "$gNonSacredToolWidget" is an undeclared variable. //

// Error: toolButton -q -ann $gNonSacredToolWidget; //

// Error: Line 1.41: "$gNonSacredToolWidget" is an undeclared variable. //

// Error: toolButton -q -ann $gNonSacredToolWidget; //

// Error: Line 1.41: "$gNonSacredToolWidget" is an undeclared variable. //

// Error: toolButton -q -ann $gNonSacredToolWidget; //

// Error: Line 1.41: "$gNonSacredToolWidget" is an undeclared variable. //

[leowarren34]

Hi @Anonymous,

What version of MacOSX are you running?

Try moving the Whole Maya Folder on to the desktop and then run Maya. (Not the project folder or the version folder).

[Anonymous]

I tried it but it didn't solve the problem 😞

I'm using macOS Catalina Version 10.15.4

[leowarren34 · Accepted solution]

Hi @Anonymous,

The problem lies with your version of MacOS, Catalina, as it isn't listed on the system requirements, as is known to cause issues on older versions of Maya, if you can upgrade to a newer version Maya then that would be ideal.

The other option would be to roll back to Mojave which is compatible with Maya 2019.

[Anonymous]

Hi, I've got the same issue as you had, did you solve the problem, if so how did you do that?

[Anonymous]

I have found the solution to this problem, but I use windows . 

If you face this problem on windows , go and delete and uninstall Maya , ADDITIONALLY , DELETE YOUR PREFERENCES ,

YOU CAN FIND THAT FOLDER UNDER THE "DOCUMENTS " FOLDER ON YOUR COMPUTER "THIS PC" . Go and delete that folder of Maya under that "documents " folder . NOW REINSTALL MAYA .

At least this worked for me.

Have a nice day

[237026533]

I have a problem: I cannot start Maya 2024 in Mac with MacOS Sonoma; I keep closing the software even though I install and uninstall the software many times. I finally fixed the problem by removing all the MAYA folders and files in Document/Maya.  Also, all the related Maya project files are on the desktop, and my Maya can work again. It works for me, hope this advice can help.

[JustineJustino]

My God, you helped me a lot, so so so much thank you, you have my heart, I will never forget you.