Maya 2019 Installer crashing instantly

[Anonymous]

Hello,

I am trying to get Maya 2019 Student version installed on my PC. I am running on Windows 10. Here's what happens; I download the installer off of the website and go to run it. It will extract but the moment it opens the Setup Initialization an error window pops up saying "A software problem has caused Autodesk Installer to close unexpectedly". I have tried to clean the files out of my system, remove everything from %TEMP%, uninstall Visual C++ and run the installer again, do a full shut down/restart of my system, and I am still having this error occur.

I'm at a loss and am looking for any help in regards for this. I have installed other Autodesk (namely 3DS Max and Mudbox) programs on my PC with no problems at all. I will provide any more information if needed.

Thank you for any help.

[natasha.l]

Hello @Anonymous, 

Thanks for posting you may just need to prepare your computer before downloading & installing. Also try using a different download method. 

1. Conduct a Clean Uninstall of the previous installation & use the MSfixitTool to complete it
2. Reboot the computer, make sure apps are not auto running in the background 
3. Log in as Administrator (check your permissions, full control) or create a new profile
4. Make sure you have an uninterrupted & high-speed connection to the internet
5. Clean out the TEMP folder. To open the TEMP folder, type %TEMP% in the address bar of Windows Start Menu and hit Enter (Windows)
6. Temporarily disable security settings like Antivirus, Firewall & UAC on your Windows operating system
7. Use the Browser Download Method in your Autodesk Account or via the AVA | Autodesk Virtual Agent (download all the parts)

Please "Accept Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.

[Mark.Lancaster · Accepted solution]

@Anonymous 

See this https://forums.autodesk.com/t5/installation-licensing/is-your-autodesk-installer-crashing-or-hanging...

[Anonymous]

Hey there I was using Maya 2019.1 Student Version and now recently I was trying to update the software to 2019.2 using Autodesk Desktop App, it crashes. Then I tried both web installer and standalone, it didn't work either. I tried to uninstall and reinstall the software but all the same. Now I am unable to install any version on my system. I tried almost every solution that I found on the internet but nothing is working. can anybody help.!!