Maya 2018 does not start

[Anonymous]

Hello Support,

since the beginning of this week I can not open Maya 2018 anymore.

I would really appreciate suggestions and help - thank you very much in advance!

My Setup is the following

HP Z440 Workstation

Nividia Quadro K2200

Windows 10 Pro 1607

Maya 2018 (annual subscription till June 2019)

What exactly happens

When I start Maya the Login-Window comes on.

After entering the Data a blank Output-Window opens.

Maya.exe is run in the background (can only be seen in the Taskmanager).

On the Windows-Screen nothing happens.

What I did to solve the issue

Updating GPU Driver

Doing a clean Uninstall and Reinstall

Repairing existing Installations

Repairing Autodesk Licensing Service

Clear Flexnet files

Setting Flexnet to start automatically

What I can not do (due company regulations)

Setting up another Windows-User-Account

Reinstalling Windows

[leowarren34]

How much ram do you have, does that quickly fill when launching maya?

[Anonymous]

Hello Leo,

RAM is 32 GB.

Maya only uses 120mb when started. The process consists of the following:

Autodesk Component

Maya

Chromium Host Executable (3 times)

The screen still only shows an empty, not responding output window

[Anonymous]

Hello Davide,

after opening the support ticket nothing else really happened (or at least I can not see the progress). I am thankful for any input on that issue.

It it possible that the installation is fine, but that there is something wrong with the licensing process? I read that there are certain ports that have to be accesible:

“The FLEXlm® based version uses the following incoming ports:
 
    TCP ports 2080 (for the adskflex vendor daemon)
    TCP ports 27000 to 27009 (for the lmgrd master daemon, which uses the first open port in the range)”
 
Source:
 
https://knowledge.autodesk.com/support/autocad/learn-explore/caas/sfdcarticles/sfdcarticles/Ports-us...

[leowarren34]

So RAM is definitely not a problem, have you specifically ran maya as admin by the right-click menu?

[Anonymous]

Yes, I tried starting it as admin, but it does not make a difference.

[leowarren34]

Have you looked in task scheduler to ensure licensing is running?

[Anonymous]

Currently I am in contact with the Autodesk Support to ensure the licensing is running properly.

I will post again if there is a solution that might be a help to others.

[rouling · Accepted solution]

Hello @Anonymous 

Thank you for time an patient, We saw that the issue was the Proxy and  adjusting the Proxy with help from these article and adding the License to the user seems to solve the issue. 

Unable to launch Maya

Thank you very much

Regards