Locked to read only

[xnemesisx]

I have recently reactivated my personal plan for fusion360, however the app continues to report I have an expired subscription and I am locked to read-only mode. When speaking with the Ai assistant for help it shows I am on an educational plan, and because of that I am not elligible for help. Not sure how that happened as I have only ever had a personal license for fusion360. Please help.

[pendean]

@xnemesisx You most likely used a log-in for an EDU license and not the one for "personal use". Is there another log-in you might have not used in a while?

How long ago was this personal license activated?

[xnemesisx]

I only have one log in for fusion, linked to my personal email. The personal license was first activated a few years ago, but just renewed via prompting from the app a day or two ago. In the app when I click help>about it shows "Active Plan: Personal". When using manage.autodesk.com the only thing I can find related to fusion is under products and services and then trials and shows a trial start: March 5, 2025, and a trial end: April 4, 2025. With only options to purchase an annual or monthly subscription.

[xnemesisx · Accepted solution]

Following support documentation using the service utility, and clearing the cache did not help. But, after uninstalling fusion and then re-installing it, when running it now correctly shows in the window title bar "Autodesk Fusion Personal (Not for commercial use)". I am able to edit and save. So the problem seems to be resolved. Thanks.