Issue with network license maybe? Error:2:1

[mdhutchinson]

Have one machine where we are getting an error. First time I've seen this one.

I have done unintsall reinstall, and also cleared licensing type and reset.

In the one dialog... Licensing  dialog is behind An error has occured in the script on this page.

I have clicked Already have a license... and selected Network.  Error still occures.

I am wondering if this is another add-in that is causing this issue?... but have not attempt to disable addins yet.

We have other machines with same add-ins, but without issue.

Please help.

Second dialogFirst dialog

[s.hamel]

Mike, I don't believe this would be related to any other add-in, its something going on with the internal Autodesk licensing, and layout is just stuck until it can get past that problem since it can't even get an assigned license.  I think it is best to move this thread over to the licensing and install support forum and see if support has seen something similar before.

[mdhutchinson]

if this was autodesk licensing wouldn't his other software have issue?  This is a network license and all works until a license is requested via your Point Layout GET LICENSE function call.  All of his other software runs fine and secures a network license just fine.

[s.hamel]

The window you are seeing, with the Script error, is part of the licensing system, and not specific to Point Layout.  It's simply not an area that I can troubleshoot, otherwise I certainly would.

Thanks,

[mdhutchinson]

ok

[mdhutchinson]

FYI:  found this nugget:

https://knowledge.autodesk.com/support/point-layout/troubleshooting/caas/sfdcarticles/sfdcarticles/L...

Will try this solution first thing Wednesday AM and will report back.

Thanks

[s.hamel]

Unfortunately that is only valid for APL 2019 and before.  There is a button on the stand alone Point Layout Plugin app for 2020 and new that does the same, however I don't think resetting license type will help since you are not able to get it set in the first place.

[mdhutchinson]

I think I've found part of the issues... at least with Point Layout 2022.

Our network license file is only good on products up to 2021.  I have generated a new license file and trust this fixes the issue.

See screen shot.

[mdhutchinson]

I see there is a new Flexlm Network Licence Manager.  11.18.0.0. 

I am wondering if this couldn't be part of my issue.

Please see the attach mp4

[s.hamel]

Definitely worth updating to that newer version, yearly releases have tended to require an NLM update:

https://knowledge.autodesk.com/customer-service/network-license-administration/get-ready-network-lic...

[Anonymous]

 

[Anonymous]

Which product version is it?

Do you have an antivirus or firewall? 

Try setting up exclusions:

How to set up antivirus (AV) exclusions to improve stability and performance of Autodesk software | ...

Also check this article out:

Which URLs/Protocols need to be allowed for Autodesk Subscription Licensing | AutoCAD | Autodesk Kno...