Installer does not open

Installer does not open

Anonymous
Not applicable
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Message 1 of 5

Installer does not open

Anonymous
Not applicable

El instalador se descarga y todo actúa normalmente, solo que a la hora de querer ejecutar el instalado mi computadora simplemente no lo abre, le doy en ejecutar y parece como si estuviera cargando pero al final no abre nada, entonces qusira saber cual podría ser el problema

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639 Views
4 Replies
Replies (4)
Message 2 of 5

Anonymous
Not applicable

Me pasa exactamente lo mismo! Estoy intentando descargar AutoCAD 2017 y se descarga el instalador bien, pero al momento de darle en Ejecutar no pasa nada... 

AYUDA!!

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Message 3 of 5

Darin.Green
Mentor
Mentor

 

The first step is to download the software from the Autodesk Virtual Agent

 

 

Once everything is downloaded, double-click part one to start the installation. If the issue persist, create a screenshot or screencast and post so we'll have enough information to troubleshoot.

 



If this information was helpful, please consider using the Accept Solution


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Message 4 of 5

Anonymous
Not applicable

Ayer me paso lo mismo, me compré un ordenador nuevo y no podía instalar por que nada pasaba (http://forums.autodesk.com/t5/installation-licensing/digital-signature-from-exe-files-are-expired/td... pueden ver mi post ahí). Vi en la carpeta temporal un fichero que decía que la aplicación EXE no podía ejecutarse por que "the EXE file was not propperly signed", lo que me llevó a ver en propiedades que la firma digital había caducado a día 13 de febrero. Pude instalar simplemente cambiando la fecha del portátil a día 12 de febrero.

 

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Message 5 of 5

Mark.Lancaster
Consultant
Consultant

@Anonymous

 

Welcome to the community..

 

You are doing a lot of extra stuff that doesn't need to be done.

 

Just use the Autodesk Virtual Agent to download and install your product or follow these steps:

 

 

Download and install per:

1. Access the Autodesk Virtual Agent and follow the download links to your product.
2. Download all of the parts (some applications only have a single part to download) for your product first. Do not continue until all of the parts have fully downloaded.
3. Navigate to your download folder location and extract (double click) part _001_00X.sfx.exe (or the single file download).
4. In a few seconds the extraction will start and prompt you to extract to C:\Autodesk.
5. Once the extraction is finished, the installation will automatically start.
6. Follow the installation steps for your product

If you want the full recommended installation steps, click on the installation link in my signature.

However if the installation does fail using this method, please post your installation log file here so we can review it.  Posting info: Sometimes installation log files contain personal information such as your serial #.  Prior to posting your log file please make sure to remove such info.

 

Good luck on your installation and report back on your progress.

Mark Lancaster


  &  Autodesk Services MarketPlace Provider


Autodesk Inventor Certified Professional & not an Autodesk Employee


Likes is much appreciated if the information I have shared is helpful to you and/or others


Did this resolve your issue? Please accept it "As a Solution" so others may benefit from it.

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