installaation

[Anonymous]

I would consider changing my company over to Fusion but the customer support is not there. Just wasted 3 hours chasing my tail trying to find a solution of why fusion will not install correctly.Getting the following error:

Problem signature:
  Problem Event Name:    APPCRASH
  Application Name:    Fusion360.exe
  Application Version:    1939.2.0.0
  Application Timestamp:    56ddc03c
  Fault Module Name:    MSVCP110.dll
  Fault Module Version:    11.0.51106.1
  Fault Module Timestamp:    50988283
  Exception Code:    c0000005
  Exception Offset:    000000000001c0b5
  OS Version:    6.1.7601.2.1.0.256.48
  Locale ID:    1033
  Additional Information 1:    4014
  Additional Information 2:    401446f0641da675c92769ba3d6c4bea
  Additional Information 3:    b869
  Additional Information 4:    b869140b8df7e4b231f9176ef38d41ff

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[Otto]

Hello RobertConley5988 and welcome to the Autodesk community!

It looks like you are seeing a Windows Installer Error Message. The following article(s) should help you resolve the problem:

Windows Installer Error Messages

Errors during AutoCAD software installation

If this information was helpful, please consider marking it as an Accepted Solution by clicking on the "Accept as Solution" link, below. Taking a moment to do this will help others with similar questions find useful answers. Thank you!

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If this answer missed the mark, please let us know so that other community members can lend a hand. Any additional details might help, too: consider including relevant screenshots, log files, error messages, or system specs.

[Mark.Lancaster]

RobertConley5988

It sounds like you have some issues related to Visual C++ redistributable for 2012..  I would uninstall it from the control panel and reinstall it from here

[Anonymous]

Still the same problem after removing all "C++" and AutoDesk Fusion. Did a reboot, installed C++, and Fusion.


Best Regards,

Robert Conley

Interactive CAD Solutions
7 Goshen Heights
Lebanon, CT 06249
(860) 205-3596
bob@intcadsol.com

[Mark.Lancaster]

RobertConley5988

I'm only throwing darts at this point and see what sticks..   But review the solution here and see if that helps.

[Anonymous]

Same problem, no change.

Bob

[RDAOU]

Hello @Anonymous

I would love to try and help; however, I have 4 questions:

1. Does the application (Fusion) crash during install or does it install and crash upon launching
2. Do you have any other Autodesk softwares/apps installed on your Computer and which may prevent you from performing a clean uninstall and reinstall from Autodesk Virtual Machine? (Clean uninstall/install will remove also all shared libraries and registry keys in common/shared between all Autodesk products
3. Can you please state OS and version
4. Which versions of Microsoft Visual C++ do you currently have listed (you have on your computer)

MSVCP110.dll could also crash if you don't have proper admin rights and/or special permissions has been set to the containing folder which only Owner may have rights to (under special permissions) can you check and verify

[Anonymous]

C++
Microsoft Visual C++ 2005 Redistributable Microsoft Corporation 3/ 15/ 16 418 KB 8.0.56336
Microsoft Visual C++ 2005 Redistributable ﴾x64﴿ Microsoft Corporation 3/ 15/ 16 706 KB 8.0.56336
Microsoft Visual C++ 2008 Redistributable ‐ x64 9.0.30729.17 Microsoft Corporation 3/ 15/ 16 786 KB 9.0.30729
Microsoft Visual C++ 2008 Redistributable ‐ x86 9.0.30729.17 Microsoft Corporation 3/ 15/ 16 590 KB 9.0.30729
Microsoft Visual C++ 2010 x64 Redistributable ‐ 10.0.40219 Microsoft Corporation 3/ 15/ 16 914 KB 10.0.40219
Microsoft Visual C++ 2010 x86 Redistributable ‐ 10.0.40219 Microsoft Corporation 3/ 15/ 16 730 KB 10.0.40219
Microsoft Visual C++ 2012 Redistributable ﴾x64﴿ ‐ 11.0.61030 Microsoft Corporation 3/ 15/ 16 20.5 MB 11.0.61030.0
Microsoft Visual C++ 2012 Redistributable ﴾x86﴿ ‐ 11.0.61030 Microsoft Corporation 3/ 15/ 16 17.3 MB 11.0.61030.0
Microsoft Visual C++ 2013 Redistributable ﴾x64﴿ ‐ 12.0.30501 Microsoft Corporation 3/ 15/ 16 20.5 MB 12.0.30501.0
Microsoft Visual C++ 2013 Redistributable ﴾x86﴿ ‐ 12.0.30501 Microsoft Corporation 3/ 15/ 16 17.1 MB 12.0.30501.0

Windows 7
Nothing to prevent a clean install

Bob

[RDAOU]

@Anonymous

To clear you computer from all Autodesk components do the following:

1. First, uninstall the program through the Windows Control Panel.
2. Download and run the Microsoft Install/Uninstall Fixit utility (SEE INSTRUCTIONS HERE)  (DOWNLOAD HERE)
3. Delete any residual Program Files from these location (The program folders should be clearly named)
• C:\Program Files\Autodesk\
• C:\ProgramData\Autodesk\
• C:\Program Files (x86)\Autodesk\
• C:\Users\All Users\Autodesk\
• C:\Users\**YOUR USERID**\AppData\Roaming\Autodesk\
• C:\Users\**YOUR USERID**\AppData\Local\Autodesk\
4. Empty your TEMP folder. 
   • To open the TEMP folder, type %TEMP% in the address bar of Windows Explorer and hit Enter. If prompted, you may ignore any files that are currently in use.
   • Alternatively; run Disk Cleanup (you can type Disk Cleanup in the windows run command) and clean all temp, web, and installation files) Note: this will help you also locate the log file (journal) in case future installation errors occure...this file will be recreated in your temp folder once you run installation again
5. Reboot

Pre-Installation Check

1. Logged on as an Administrator. (Or at least set ownership of the folders you are installing to the Windows User you are using)
2. Disable your Antivirus and firewall software.
3. Disable UAC (User Account Control) If you don't know how; see LINK HERE
4. Add autodesk.com to your internet security safe/white list.

Installation

Download and install from Autodesk Virtual Agent click through the links to the download section of the product you need.  It will download in parts.  When you extract or just double click Part 1 you will be prompted to extract to C:\Autodesk (preserve this location). Once the extraction is finished the installation should start...from that point on it is straight forward

Note: If you receive any further error...locate the installation log file in the above temp folder %TEMP% and attach it in a reply to this post

Should this reply help in resolving the installation issue; please mark is with ACCEPT AS SOLUTION

[Anonymous]

I'll try this after lunch today. I already tried the clean install and updated my C++.

Bob

[RDAOU]

@Anonymous

Good Luck with that then 🙂 feedback is always appreciated