Infrastructure Map Server 2017

[Anonymous]

Hello,

I'm trying to install trial version of Infrastructure Map Server 2017 on Windows Server 2012 R2.

After battling several other install issues I've finally got the software to install and the login.php page to render.

When I try to login I get a message "Can't Connect to Server".

So I checked the service and it is stopped. Restarting the service it will immediately stop again. I'm guessing this is the issue.

I've already tried the instructions that say to rename the adut file to old as posted here:

(The file was not located in the path listed on this post) 

https://knowledge.autodesk.com/support/infrastructure-map-server/troubleshooting/caas/sfdcarticles/s...

I'm trying to get the trial version up and running to demo for department before we purchase. At this point the trial will be expired before I get it working.

Help would be appreciated.

Dustin

[Otto]

Hello Earls.Dustin

It looks like you need to find out more about downloading or re-downloading software, or are having issues that may be resolved by re-downloading.

For Windows users, before downloading products on Windows 10, please check that the product is compatible.

For general information about downloading or re-downloading (including eligibility), Community members with similar questions found the following article(s) useful:

Download Finder

Previous Versions of Autodesk Software

Download Methods

Find Your Eligibility for Previous Versions of Autodesk Software

Oftentimes installation and/or download issues can be addressed by using a different download method, or by downloading directly from the Autodesk Virtual Agent. Community members with similar issues found the following article(s) useful:

Software & Downloads

Downloading Previous Versions of Autodesk Software Using the Virtual Agent (Please be sure to disable your firewall and anti-virus before downloading)

Performing a Clean Uninstall

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If this answer missed the mark, please let us know so that other community members can lend a hand. Any additional details might help, too: consider including relevant screenshots, log files, error messages, or system specs.

[Darin.Green]

Check IIS, and make sure the Application Pool > Advanced Settings have the following:

• Enable 32-Bit Applications set = False
• Load User Profile = False

If either of the two needed to be changed, you'll need to restart IIS. You can do this via Command Prompt by typing iisreset