I can not reinstall Maya 2016 (student version)

[Anonymous]

I've tried to reinstall Maya 2016 cause it gave me problems and data loss when saving a project,
I am using Windows 64bit and when I remove completely every trace of the Autodesk product in the control panel and the Programs folder, then I try to re-download and install it from the website (http://www.autodesk.com/education/free-software/maya) it says to me that maya is already installed and i can not install it.
I've been deleting every trace also on the register-editor, but the problem is still there.

anyone knows how to help a desperate student? 

cheers

[Otto]

Hello bergaman31 and welcome to the Autodesk community!

It looks like you are getting a message saying your product is already installed.

For general assistance with this error, please refer to this thread.

If you are installing an Autodesk software product with a BIM 360 Add-in, please visit this page.

If you are installing an Autodesk 2015 suite, please visit this page.

For help with removing products from your system, please visit Performing a Clean Uninstall and Removing All Products from a Windows System.

If this information was helpful, please consider marking it as an Accepted Solution by clicking on the "Accept as Solution" link, below. Taking a moment to do this will help others with similar questions find useful answers. Thank you!

Kudos (click on the link or the "thumbs-up!" icon), are also gratefully received! (Even a bot likes praise.)

If this answer missed the mark, please let us know so that other community members can lend a hand. Any additional details might help, too: consider including relevant screenshots, log files, error messages, or system specs.

[Anonymous]

Thank you for the swift reply,
I've followed everything on the links but the problem still occur.

I've also already tried to download the version from the VIrtual Agent and inserted manually the key and the serial, but still show this problem

[Mark.Lancaster · Accepted solution]

If you have WIn 7 or 8/8.1 run the microsoft fixit and remove any trueview 2016 left over info.  With Microsoft fixit you have to repeat the process for each item you need to remove.

If you have Win 10 run IOBIT Uninstaller tool.  I've never used this product so I'm not sure of the workflow/steps.  In addition I have heard to use the POWERFUL SCAN option and it may not clean up everything.

Then use the extracted files that you downloaded for the Virtual Agent.

[Anonymous]

Thanks a lot, 
after running Microsoft Fix-it and CCleaner on the register, i've reinstalled everything and now it works fine.

Case solved!