hangs up at signing in, both autocad and fusion

[Matthewflick1986]

Ive tried everything, clean uninstall, reinstall, license managers, clear cookies, edge web view 2, changed default browsers, etc... Ive uploaded pictures of the screens.

[pendean]

@Matthewflick1986 

Are you in an IT managed office/work environment, or at home/home-office/single employee office?

[Matthewflick1986]

Im in a shop, its a small network, ive tried a different network connection. i will be able to try my home network within the next couple days. Ive ran fusion before on this network, it was an older version. but it at least worked. 

[mhcrowder]

I'm having the exact same issue trying to launch Personal Fusion.  Like the original poster, I've tried "Resetting", "Re-Installing", Turning off Firewall, Turning off AntiVirus, various default browsers.   I've launched the Fusion Service Utility and ran the Network Diagnostic Test, which passes.   It says it will launch a web browser to allow me to log into my account, so I've tried launching while I was already logged in and then again after I logged out.  Neither helped. 

I cleared my IDServices.log and generated a new one if that provides any assistance.

[mhcrowder]

I tried to "Gather System Information" using these directions, https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/Overview-of-Gather...

After opening the Fusion Service Utility and clicking "Gather System Info" it will say it's gathering info for about 2-3 minutes, then the Service Utility closes.  It doesn't give me the option to open the file location and the document above doesn't indicate where the file might be found.  I'm guessing the Service Utility is crashing and the diagnostic files are not being generated.

[mirko-viabim_co]

@Matthewflick1986 I think you were just unlucky with the installation timing, many Autodesk services are out, see here: https://forums.autodesk.com/t5/installation-licensing-forum/no-program-start-possible/td-p/13858173 and here: https://health.autodesk.com/

[mhcrowder]

Now that things have settled down with the AWS outage and Autodesk services are "health", I tried running Fusion again, but still get a frozen screen, never launching a browser to allow me to log on.

[mhcrowder]

I found this forum postings and the finally items toward the end fixed it for me.  It was a folder that was created "read-only", that was the issue.  Glad that it is now working.

https://forums.autodesk.com/t5/fusion-support-forum/fusion-login-not-launching-browser/m-p/13435124

[deepti_bhardwaj]

Hello @Matthewflick1986 

As noted by other users, there was a reported outage affecting multiple Autodesk services around the time you experienced the issue. Now that services have been restored, we recommend performing a clean uninstallation and testing again.

For reference, please follow the steps outlined in this article to ensure a proper clean uninstallation of Autodesk products:
https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/Clean-uninstall.ht...

Let us know if you need any help during the process or if the issue persists after reinstallation.

[mari.shimode]

Hi @Matthewflick1986, how are you doing? Please reply if you still need assistance. If you have solved the issue, please click the Accept Solution button on a reply you find useful so that others who have the same question can find the information easily. Thank you.