Getting unlimited Cloud Credits for Student account

[Anonymous]

I just created my student account and signed in in ReCap (2019) with this account. According to this page:

https://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/Getting-unlimited-Cloud-...

I should be able to see my cloud credit under Account detail, but I can't find Account detail under ReCap, also not under Recap Photo. In ReCap I can choose from: Explore purchase options..., Manage License... and Sign out.

However, when I open Recap Photo, it shows that I'm using a trial and have 30 days left. And when I click on this, it shows that I have 42 cloud credits available.

What am I doing wrong? And how can I get these unlimited credits?

When I open Inventor 2019 and click on my account, I do can choose Account Details, but there I can't find Services. I can only choose between Edit Profile and Change Password.

[natasha.l]

Hello @Anonymous, 

I do not see any Recap product in your Autodesk Account. 

Educational licenses require that you set up a educational account & visit the edu site under the "Free Software" page & select it from the drop-down. For each product & version you wish to have access to & receive in your Autodesk Account you need to visit that site & select the product. 

• An internet connection is required to activate, every 30days you should be connected to the internet at some point (to verify your license & use the software)

Please "Accept Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.

[Anonymous]

I used my old account to post this question here because my student account shows my full name as username, and I don't want that to be public 🙂

Can I send you my account information by private message?

[natasha.l]

Hello @Anonymous, 

Sure. 

[natasha.l]

Hello @Anonymous, 

Is everything alright, I never received a message from you? 

Click here to send me a Private Message

Please "Accept Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.

[Anonymous]

I'm sorry for the delayed response, I had the flu so didn't check my computer. I just started the program and I now have the Student License. So I guess the solution was just wait a (few?) day(s).

[avito.lourenco28486]

i have just signed up for fusion 360 with a student account and am yet to receive any cloud credits, kindly look into the matter at the earliest.

[pendean]

EDU support is over here https://www.autodesk.com/education/support/edu-contact-us-form