Getting Network License to Offline Computer

[edward.anderson]

Hello All,

We have a network license on a single licensing server for our AEC collection of software.  This is all working great.  We also have Direct Access setup so users don't need to borrow a license when going off-site to work. 

We have a user that is out of the state, but unable to connect back to our licensing server for whatever reason to obtain or borrow a license.  

My question is this:  Is it possible for me to check out a license file or a license on my end, and get that to him so that he can activate his products to work while off-site?  Or is he outta luck until we can get him back communicating with our licensing server?

Thanks

[Mark.Lancaster]

@edward.anderson

Without VPN or direct access to the license server, there's no way for the user to get a license for your network.

However the user may be able to perform a license reset and run it as a trial for 30 days.

https://knowledge.autodesk.com/profile/contributions

But there's no guarantee this will work.

[DarrenP]

no the only way to check out a license is through the Autodesk software not through flex lm

do you have a vpn setup?

[natasha.l]

Hello @edward.anderson, 

Since you use Direct Access for remote computer access it uses IPv6 communication protocol. Please review this article. 

Network communication IPv4 or IPv6 protocols

• If your network(is newer) it uses IPv6 protocol so you can apply this variable  = FNP_IP_PRIORITY environment variable

Please "Accept Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.

[edward.anderson]

Thanks for the troubleshooting steps and articles for consideration.  I won't have access to the PC again until tomorrow, but will try these steps and see if it helps.

Thanks!