Files from previous versions not opening

[Anonymous]

I have just installed AutoCAD 2019, but, when trying to open drawings crated on 2018 or lower i keep getting an error saying that the Application has stopped working.

I have tried opening a blank drawing and running the Recover command with no luck.

Any one experienced this?

[john.vellek · Accepted solution]

Hi @Anonymous,

It is quite possible that you have a hardware incompatibility.  I will move this thread to the Installation & Licensing forum for you and in the mean time, please review this article of steps you can take to try to resolve the issue.

Please select the Accept as Solution button if my post solves your issue or answers your question.

[Mark.Lancaster]

@Anonymous

Have you looked at your Windows Event logs around the time this happens?

Is it possible that you can share one of the files exhibiting this behavior to see if others can reproduce the issue?

[natasha.l]

Hello @Anonymous, 

Can you please provide us with some more information about what Autodesk products & versions you have installed? 

What operating system are you running on? 

Please review these articles on the issues related to this error message: 

1. Error: "AutoCAD Application has stopped working" when launching AutoCAD 
2. Check the Operating System needed & the required updates by reviewing the system requirements for the software & Certified Graphics Card Drivers
3. Make sure you have an updated graphics card driver by checking the manufacturer's website (Assign the correct Graphics Card)
4. Temporarily disable your Antivirus software & Firewall
5. Temporarily disable UAC on  Windows 7 or Windows 10

6. Try using Windows Utilities  or Event Viewer to check for issues on the system before & after the error message pops up 

Keep us posted on this issue so we can continue to offer suggestions. 

Remember to please  “Accept As Solution” if a reply or replies have helped resolve the issue or answered your question, to help others in the community.