Error - License checkout timed out

[Anonymous]

I get a message that the license checkout timed out and autocad lt will shut down. how do I resolve this ?

[mbowers8A8WJ]

“Works” is not an option under Status on my machine. The only option that is not grayed out is Start, and as I mentioned before, it keeps timing out.

Thanks

[Anonymous]

Hi,

I'm having problems with the license timeout error you note. I have tried the 5 fixes you refer to but still the error persists. 

• Options 1 to 5 inclusive has been carried out however still getting the same error.
• Our operating system has been migrated to Windows 10.
• And we are using Office 365 (cloud)

Any suggestions would be welcomed.

John G

[mdavis22569]

can you please confirm the following Windows Services is started and set to Automatic: 
- Autodesk Desktop Licensing Service 
- FLEXnet Licensing Service 
- FLEXnet Licensing Service 64 

[mbowers8A8WJ]

Both FLEXnets are running. As stated before, Autodesk Licensing Service will not run, it doesn't matter if it is set to Automatic or Delayed Start, either way the error 1503 pops up immediately: "The service did not respond to the start or control request in a timely fashion."

[mbowers8A8WJ]

Thank you for writing, I haven't found a fix yet, either. I am having to use my 2019 version so I can work.... but pretty steamed that I can't use the software that I paid for.

[Mark.Lancaster]

@mbowers8A8WJ 

Have you seen this https://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/Error-...

Usually option #1 resolves the issue.

[mbowers8A8WJ]

No, I had not seen it. I will give it a try, thanks!

[BIMologist_]

There is a new hot fix posted July 22nd 2019
https://knowledge.autodesk.com/search-result/caas/downloads/content/autodesk-licensing-service-updat...

Try this one and hopefully it should fix the error

Thanks MikeD n MattW

[CycoKilla]

I have the same error occurring. The "new" hotfix did not remedy the situation.

However, I have found that when the error message appears, if I don't click on either option & leave the message for at least 1 minute, i can then click on the "quit without saving" option & the error message goes away leaving the software to run just fine.

Frustrating, but it seems to work.

[mdavis22569]

Try the new update that just came out ... 

[mbowers8A8WJ]

Fixed mine by removing older versions of AutoCAD on my computer.

[lfuller]

Mine popped up with the error message this morning - after about 3 weeks of working fine, after the hotfix.

I just simply open up "AdskLicensingService.data" file located in: C:\ProgramData\Autodesk\AdskLicensingService\ folder.

Again all the carriage returns have disappeared from within the file, after the text {"Addr":"127.0.0.1:63467","AutoPickFreePort":true}

Clicked at the end of the line, and hit <Enter> key a few times, and saved the file.

All working fine again.

Even before the "hotfix" was applied, it would come up with error, but after adding carriage returns into the data file I was in business again.

[CycoKilla]

As far as I can see, there are no new updates for me to install.

Old versions of autoCAD have been removed.

Changed the .data file.

Error persists.

Thanks anyway.

[mdavis22569]

Check your Account Manager or your Autodesk Desktop App:

as shown here:

https://forums.autodesk.com/t5/installation-licensing/new-update-9-2-2-2501-wrong-view-release-notes...

[mbowers8A8WJ]

Sorry it didn’t work for you. I called and had an Autodesk tech support person walk me through it. You could try them.

[ameyer]

Our problem went away after installing the update and restarting my computer.  The service started automatically and I had no more issues with the License Manager UNTIL...

Friday, Aug. 2, I get the message on my machine again opening AutoCAD 2020.  But not just mine, on the other 2 computers which were using either 2019 or 2020.  The difference is we got a dialog box that had activation three options: Single User, Network License, and Exit (I think if I remember correctly).  Clicking on the Single User option cause AutoCAD to show it was processing for a bit but then give the error message again.  We don't use network licenses (and never have).

We also (coincidentally?) received the email below at the address used for the Autodesk primary account about the Account User Management.

I checked our account online and all the users were still there and authorized to use the software.  Since I didn't know what else to do, I closed AutoCAD, logged out of the AutoCAD Desktop App, and restarted it (I stopped it by killing the process in Task Manager).  I'm not sure restarting it was necessary, but it just took 30 seconds and I figured I might as well.  I logged back in to AutoCAD Desktop and started AutoCAD.  It either started up right away or with the three-option dialog again where I clicked Single User.  After that I've had no problems.  I looked at the licensing in the About dialog in AutoCAD and instead of a license number it shows "Autodesk ID" then my login.

I hope this helps!Aug 2 Autodesk Email about Account User Management

[CycoKilla]

I have all updates installed.

Spoke to Autodesk service personnel last Friday.

Remotely accessed my pc & messed with stuff until Inventor stopped working. Would not even launch.

Kept insisting my license server must have a problem, despite me repeatedly explaining that all other Autodesk software was running (off that same license server) just fine.

Got off the phone & had to uninstall & reinstall Inventor.

Work around is, launch ACAD, let error message present, wait 1 minute, dismiss error message.

Wasted too much time already trying to fix this issue.

thanks for your advice, everyone.

I do appreciate the help.

Must be a problem very specific to the installations on my site.

cheers!

[Anonymous]

@mdavis22569 @Mark.Lancaster @pendean @TravisNave @Darin.Green 

(sorry for the mass callout...)

Sometimes when installing the licensing update (always via "run as administrator") the progress bar does not show, but the update still gets installed - when checking C:\Program Files (x86)\Common Files\Autodesk Shared\AdskLicensing the relevant folder is created and software starts working (this is regardless of the version - it would happen for the previous licensing hotfixes too).

I'm trying to find out why the progress bar does not appear for some users. Is this dependent on the level of Windows user rights? Antivirus? Just wondering if any of you experienced this and happen to know the reason. I'm not IT so it's a guessing game for me...

[Anonymous]

same happened to me today. download the update: I did and it works now. Yea! Would've been nice had AutoCad given everyone a heads up.

[Anonymous]

I uninstalled  then reinstalled program, issue resolved.