Educational licence renewals not working

[andrew.metfordX3MZ7]

I have Inventor and InventorCAM, both installed on the same day. Some time ago I got a message ( either email or on Inventor I cant remember which ) saying my educational licence would expire in 90 days so I need to renew it. So I renewed it, and it came up that my 12 month licence had renewed and I had 12 months to go. So straight away it ripped me off 3 months.

Fast forward to a few days ago, and when I opened up Inventor it came up with an alert that Inventor CAM would expire in 14 days. So I clicked the activate button, the screen changed to "congratulations on renewing, you have 12 months etc". I also received an email saying the same thing. The next day I opened Inventor, same warning about InventorCAM, so I did it again, and got the congratulations email again. Today I open it again, SAME WARNING!!!! Now down to 11 days. So I did it again, and got the congratulations email again, but I think tomorrow it will happen again.

The same thing that is happening with InventorCAM, is happening FeatureCAM. FeatureCAM was installed some time after Inventor and InventorCAM. I have logged into my Autodesk account, and when I renewed Inventor, it asked me for which Educational institution I work for etc, and I did all that and it confirmed the renewal, and since then it says on my account page that I have access to Autodesk products until April 19, 2022. 

It has not asked me which educational institution I work at when it tells me InventorCAM and FeatureCAM are expriring shortly, it only gives the "activate" button.

Clearly I am missing a trick somewhere, because my Autodesk Educational page says I have access until April 19, 2021, but when I open the products they say they are expiring in 10 days time. I really love Inventor and InventorCAM, ( FeatureCAM is terrible but I'm forced to use it ) but the licence renewal thing is very painful indeed. Surely all the products I have ( Inventor, InventorCAM, and FeatureCAM ) can be grouped together so they all expire on the same anniversary, and I can renew my account on that anniversary, rather than renewing each individual product on each products' anniversary?

Anyway, if anyone can point me in the right direction to get everything renewed again before they expire, I would be grateful.

[687893WVGKG]

Thanks for adjusting my civil 3d account and for the quick reply. The method of logging out, deleting and relogging worked for fusion 360. Unfortanetly this didn't work out for revit. And have no idea how to fix this. Is it possible to switch this as well? I checked some of the other autodesk applications and they all have different expiration dates, probably because of the different installing dates. Is it possible to extend all the different autodesk licences to the same date to when my education license expires, or do I have to uninstall and reïnstall those applications when they expire? Thanks for the response.

[andrew.metfordX3MZ7]

I've asked this very thing several times before and never got a reply let alone an answer. Seems crazy that each individual product expires on a separate date, and different to the Educational licence date. Having the product(s) expiry date linked to the Educational Licence date would make everything so much easier.

[gabe.anderson]

Hi @687893WVGKG,

My team has submitted a request to extend your Revit subscription. As a reminder, in order to renew the subscription, you'd need to visit the Education Community Get Products page and click Get product -> DOWNLOAD on the product card in question (even if you already have it installed, this action activates or renews the product subscription). 

@687893WVGKG,

Product expiration dates should now be aligned with Education plan eligibility expiration dates, but some education customers' product subscriptions did not properly sync when the change was implemented in our backend systems, so that may explain what you're seeing.

Regards,

Gabe

[687893WVGKG]

Thanks for all the help and effort. I really tried everything said on this forum. Unfortunatly it didn’t work out. Thanks for the help.

[gabe.anderson]

Hi @687893WVGKG,

Sorry to hear you're still not having any luck. Have you submitted a case to our education support team?

You can do that by clicking the ? in bottom right of the Education Get Help page.

Regards,

Gabe

[zeglin]

But when I click get started it doesn't do anything. It just shows me the educational renewal confirmation pop up again. I can't even get to the button that says get products.

[rushabhthakkar_910]

@zeglin, Try using a different browser and Incognito mode. If these don't work, contact Educational Support. https://www.autodesk.com/education/support

[courtney_mcginnis]

This is now happening to me as well with the AutoCAD educational I have 10 days to renew and its not picking up the subscription. Online it shows april of next year but on the actual program it says 10 days and is not picking up the new license.

[Greg.Ucker]

Hi - Im having the same issue with renewing the edu license for AutoCAD 2024. When I log in it says I have access until 2024 but the application doesn't seem to recognize it and says I have 15 days remaining. I'm wondering if there's an old license lurking somewhere either on my Mac or on the website.

Thanks

[Greg.Ucker]

So I tried the trigger renewal recognition by "get Products" and I received the email that said I am renewed until 2024 so it would seem to have trigger the renewal on the Autodesk site. But the application still throws the warning that the license expires in 15 days.  I even went so far as to uninstall auto cad and delete all old apps and download and reinstall (again triggering the email). No Joy, still says it expires in 15 days. Any clues?

Thanks,

Greg

[LeoWarrenADSK]

Hi @Greg.Ucker,

Occasionally, the new license doesn't override the existing license but will run when the old license runs out. Should that not happen, download the installer from the education page, which will add a new license to your account.

[Greg.Ucker]

Thanks Leo, I’ll give your suggestion a shot!
Greg