Desktop-App shows Vault Update 2016.0.4 Hotfix (Client) again after reboot

[arneherzog]

Hello,

the " Vault Update 2016.0.4 Hotfix (Client)" comes again in Desktop-App after installation and a reboot of the machine. If we open the Desktop-App we can see it at "my updates", but if we go to "Vault Basic" the Desktop-App means that all updates are installed.

If we install the hotfix again all things seem to be ok, but after a reboot of the machine this hotfix will be displayed again as discribed.

This will also happen if the hotfix are installed manually from the downloaded file, on Windows7 and Windows10 machines. And it happens independently of a login. See also the pictures in the attachements.

Is there a solution to fix this behaviour without deinstalling the Desktop-App?

Thanks

[Otto]

Hello arneherzog

It looks like you need to find out more about downloading or re-downloading software, or are having issues that may be resolved by re-downloading.

For Windows users, before downloading products on Windows 10, please check that the product is compatible.

For general information about downloading or re-downloading (including eligibility), Community members with similar questions found the following article(s) useful:

Download Finder

Previous Versions of Autodesk Software

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Find Your Eligibility for Previous Versions of Autodesk Software

Oftentimes installation and/or download issues can be addressed by using a different download method, or by downloading directly from the Autodesk Virtual Agent. Community members with similar issues found the following article(s) useful:

Software & Downloads

Downloading Previous Versions of Autodesk Software Using the Virtual Agent (Please be sure to disable your firewall and anti-virus before downloading)

Performing a Clean Uninstall

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[arneherzog]

Hello Otto,

thanks for the great informations. My problem isn't getting the software, its the behaviour of the Autodesk Desktop-App. So it would be fine to get informations about what to do to get the Desktop-App working right again.

[Darin.Green · Accepted solution]

That's a known issue with the Desktop app. That's been happening for a while, but there's nothing to worry about.

You can disregard the hotfix update, if it's already installed.

UPDATE

One thing to note is the server and clients need to be updated at the same time. You cannot install the update on the clients and not install the Server updates. Otherwise, you'll have trouble with your vault.

Vault 2016.0.4 ReadMe