Converting Mudbox Student Version to pro

[Anonymous]

Hi everyone.

I have bought Mudbox 2016 but It happened to not work in my PC due to its system requirements. Details of my product purchase said even though I was buying Mudbox 2016 I could use a preview's version if I needed. The thing is that I've used Mudbox 2014 student version before and now when I try to use my new license on it it's still got all the student version preferences and limitations... I've tryed some support steps to uninstale everything and then download it again, but it hasn't worked.... The question is if there's a way to ask for a new serial number for mudbox 2014 as I can't use 2016... or if there's a step to convert my 2014's to my pro license. 

hope somebody can help me... thanks in advance!

[Otto]

Hello vluz84 and welcome to the Autodesk community!

It looks like you need help uninstalling - or have issues that may be addressed by uninstalling - an Autodesk product. Community members with similar questions found the following article(s) useful: The following article(s) should help you resolve the problem:

Uninstalling a Product

Once your product is uninstalled, please try downloading your Autodesk Software using the Virtual Agent (Please be sure to disable your firewall and anti-virus before downloading)

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