Contact your administrator to request permission to use this product

[ted]

I just installed 2018 Revit posted the serial number and the product key, but the program will not activate, it wants me to sign in as a different user, why?

This is a public forum, please refrain from posting serial numbers or personal information


Edited by
Discussion_Admin

[Otto]

Hello ted and welcome to the Autodesk community!

It looks like you’re receiving an error: "Contact your administrator to request permission to use this product". This error occurs due to not have permissions assigned. The following articles should help you resolve the problem:

"Contact your administrator to request permission to use this product."

Desktop Subscription customers get “Establish an internet connection to continue” error at login

Quick Start Guide: Setting up your Autodesk Desktop Subscription Software

[Mark.Lancaster]

@ted

Never and I mean never share any sensitive information here such as email address, serial #, subscription account number, business address, and phone/cell #. This is a world wide peer to peer network and such items should not be posted here for security reasons.

Now to your issue...  Please review this article: https://knowledge.autodesk.com/community/article/113556