Contact your administrator to request permission to use this product

[Anonymous]

This error keeps popping up whenever I try to verify/activate my Mudbox license.

I followed all of the troubleshooting steps and I still have this problem. I have had no issues with Maya LT.

[Otto]

Hello TheSmilingbuddha

It looks like you’re receiving an error: "Contact your administrator to request permission to use this product". This error occurs due to not have permissions assigned. The following articles should help you resolve the problem:

"Contact your administrator to request permission to use this product."

Desktop Subscription customers get “Establish an internet connection to continue” error at login

Quick Start Guide: Setting up your Autodesk Desktop Subscription Software

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[Anonymous]

It is still doesn't work. However something did strike me as odd.

User permissions for Mudbox shows up but doesn't work. But nothing shows up for Maya LT, yet I have zero issues.

Maya LT order number: 16176

Mudbox order number : 16179

[lynn_zhang · Accepted solution]

Hi @Anonymous

Sorry that you're having trouble with the subscription! I have created Case #: 11356165 and our Support team will be working on fixing the issue as soon as possible. You will be contacted once the issue is resolved. Thanks for your patience!