Communication Failure Error with installation AutoCAD 2019

[Anonymous]

Hello. I've been trying to install AutoCAD 2019 in my brand new Lenovo V310 for several days now.

After overcoming some issues with Windows Visual C++, I still can't get the installer to start.

I'm using Windows 7 64 bits. I have the exact same version in my desktop computer and I could install Autocad 2019 with no problem.

I tried with both WIFI and network cable. Also disabling Windows firewall but there's no case.

I would appreciate some help.

Thanks in advance

[natasha.l]

Hello @Anonymous, 

This error displays when you are trying to access the expired streaming installer. Please try to review the steps on how to download & install Autodesk software using a different method called a Browser Download below.  

1. Reboot the computer, make sure apps are not auto running in the background 
2. Log in as Administrator (check your permissions, full control) or create a new profile
3. Make sure you have an uninterrupted & high-speed connection to the internet
4. Clean out the TEMP folder. To open the TEMP folder, type %TEMP% in the address bar of Windows Start Menu and hit Enter (Windows)
5. Temporarily disable security settings like Antivirus, Firewall & UAC on your Windows operating system
6. Use the Browser Download Method in your Autodesk Account or via the AVA | Autodesk Virtual Agent (download all the parts)

Let us know how it goes. 

Please "Accept Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.

[natasha.l]

Hello @Anonymous, 

Just checking in with you, hope you were able to resolve this.

Please "Accept Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.