Cannot renew my IT Admin Educational Access: reached the maximum number of attempts

[jsifuentes42]

I am trying to add new products to my Autodesk for education account as an IT admin but it is not allowing me to and saying I have reached the maximum amount of attempts to verify myself. This happened in 2024 when I was trying to renew and I reached out to SheerID and they verified me with a college paystub. Now when I reach out to them they say there is nothing that can be done and close out my ticket. I need to get verified so I can get products for my college. Really need help here.

[The subject line of this post has been edited for clarity by Community Manager. Original: Cannot renew my IT Admin Educational Access]

  

[mari.shimode]

Hi @jsifuentes42, please contact our education support to reset your account by clicking the Ask the Assistant button. Once it's been reset, you can re-apply for renewal.

[jsifuentes42]

Hi Mari. So I've done that multiple time with an agent and they basically just told me they couldn't do anything and to reach out to SheerID. The problem is every time I reach out to SheerID even after providing proof of employment they automatically close out my request saying they can't offer further details or support about my inquiry. I almost feel like I'm getting an automated response and no one is looking at it. I even asked them to call me and my request was immediately closed. Very frustrating. 

[mari.shimode]

Hi @jsifuentes42, thank you for the response. I'm sorry to hear your issue hasn't been solved yet. 

The verification process is handled by SheerID. As our education support said, you need to contact SheerID because they're the one who can help you solve the issue. Do you happen to have any other documentation to prove your eligibility? Maybe uploading a different proof might work. If SheerID still closes your case, you might want to contact our education support again to see if they can offer any other advice on your case.