Cannot access management page on my account

[DmetcalfGHY4B]

Good Morning,

When switching to the Management page the screen comes up white and black. I tried clearing my browser cache and could not access the Management page.

Oddly, when testing with a colleague's login the same issue occurs, so clearing the cache didn't' resolve this.

From what I read, seems a reset is needed at the back end. Can this be performed please?

Thanks,

David

[Otto]

Hello DmetcalfGHY4B

We noticed you were having trouble accessing your account. Others have found that changing the settings for your browser & proxy & proxy Network Connectivity Blocked by a Proxy Server has helped resolve this.. 

Also try:

1. Clear your cache – Occasionally something clogs your browser and prevents you from signing in. Try clearing your browser’s cache and cookies and sign in again.
2. Close and reopen your browser - After clearing the cache and browsing data, some internet browsers need to be restarted for the changes to take effect.
3. Try a different browser – Your browser may not be compatible with the website you want to access. Use a different browser and/or update to the most current version.

[DmetcalfGHY4B]

I cleared all settings in Chrome with no good results.

Tried Edge and was able to get as expected results. Whats up with my Chrome? My colleagues use Chrome too and get as expected results.

I tried the proxy trick too, but is my colleague in the same network environment are having no issues then whats up with my seat?

[lynn_zhang]

Hi @DmetcalfGHY4B

I checked your account from our end and I'm able to view your Management page without problems. But I have escalated this to our support team for a thorough check and they will be able to assist you further.

[DmetcalfGHY4B]

Hi Lynn,

A reset of my account seemed to have taken care of it. Thanks for checking.

David

[lynn_zhang]

Hi @DmetcalfGHY4B

Ok great! You're welcome. I can see your Case #: 13814821 was resolved with the help of our Support Team.