Cancel and Refund needed

[Anonymous]

For an animation test, I had to do it I downloaded and use the trial version of 3Ds MAX.

After I was done with my test I canceled my subscription but apparently was not canceled. Unfortunately, not only I didn't pass the test but  I was charged  U$185 for the subscription wich I canceled more than 10 days back !!

I'm feeling frustrated by how Autodesk is handling this situation. 

I don't even have this money to pay you guys, I need a refund for the amount charged

Please help !!

Gabriel

[Mark.Lancaster]

@Anonymous

Welcome to the Autodesk User's Community..

First of all this is not Autodesk!!!

This is a user based forum and we have no way to issue refunds or to troubleshoot your issue.  Please contact and Autodesk Agent >>here<<.  In addition you can't be using a trial version of a software to take and/or pass a test.  Trials are only to be used to determine if the application works for you and that you want to purchase it.

[Anonymous]

Hello Mark, 

thanks for answering me.

I'm an animator and when I was asked an animation test, the STUDIO TOLD me to download a trial so I could do the test for them. And to be honest this practice is quite common among animators.

And thank you for the link.

Have a good one!

[Mark.Lancaster]

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@Anonymous wrote:
the STUDIO TOLD me to download a trial so I could do the test for them. And to be honest this practice is quite common among animators.

Well its a violation of the terms you accept for a trial and the studio shouldn't be telling you to do that or has the authority to do that...  Just because its a common practice doesn't mean its a thing you should do.

[pendean]

Forgive me, but how did you end up paying for a trial version?

Did you go beyond the days allowed and needed more time so you put in your credit card information?

[Anonymous]

Hello @pendean,

I gave my information before I downloaded the trial and that's my point on this topic here:

I CANCELED my subscription but I was still charged after a month even though it was canceled.

Have a good one!

[Mark.Lancaster]

@pendean

Certain trial versions depending on where you download them from Autodesk requires credit card info.  Not sure why but it does..

[simona.golisciano · Accepted solution]

Hi @Anonymous,

We're sorry that your subscription was auto-renewal although you had cancelled it. We're now taking care of your refund request through Case # 13161038. 

Trial versions for 3ds Max and Maya automatically generate a recurring monthly subscription, with the first month for free. Customers should be able to turn off the auto-renewal if they don't wish to subscribe, but unfortunately this did not work for you. Sorry about the inconvenience.

Regards,

[Anonymous]

Hello @simona.golisciano,

       I appreciate your understanding and I'm grateful for your help.

       Thank you very much!

       Have a great day 🙂

       Gabriel

[Mark.Lancaster]

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@simona.golisciano wrote:

Trial versions for 3ds Max and Maya automatically generate a recurring monthly subscription..

Why is that?  If I download them from the Autodesk Virtual Agent I can start a 30 day trial of these products with no subscription and/or credit card information.