Can't install anything from Autodesk

[Anonymous]

Hello everyone,

A few weeks ago I formatted my pc and installed windows 10. Today i was going to install Autodesk 3DS Max with my Student subscription, but I can't install it, neither Maya. I didn't try Autocad and the others, but with both not installing, idk what's happening. 

If i remember, i got an 1903 error or some like that, and an error that says "Unable to acces to windows installer". I searched a lot in the web, done a lot of solutions that people says that solved their problem, but not in my case. I tried to download 3ds max from the virtual assistance of autodesk, unregistiring msiexec and registering again and check path, windows 10 updates, checked windows installer is running and restarted, the microsoft support solutions and so on...I don't know what to do to begin my projects in Maya...

Thanks for the future help!

PD: When i tried the virtual assistance version, it says windows can't find a compatible app to execute it, and later, can't install the Akamai Net session client 😕

[natasha.l]

Hello @Anonymous,

Have you tried sending the Error Report to Autodesk? Please take note of information once you submit it. Please send me a message with the email you provided during the submission. Please click the link  here  to send me a direct message. Thank you. 

[Anonymous]

Hello @natasha.l, thanks for the help but in some way, I've managed to get it working. It's working now!!!!!

Thanks for the support any way

[natasha.l]

Hello @Anonymous,

That's great! You have no idea how? If you could share your last steps it may help someone else. Thank you for keeping us updated. 

[Anonymous · Accepted solution]

Well, I belive it was a update problem, because it worked after install update Sp4 or SP6 I don't remember. But it's strange because the only time I installed it succesfully before I wasn't allowed to update it through the donwload manager or the autodesk app.

I belive the problem was that, but maybe some corrupt files with the Windows Installer, or the C++ redistributables, more exactly C++ 2012. I belive I had two of them installed at once. I don't exactly know which problem was, or maybe all at the same time.

Any way, thanks for the help to @natasha.l @yvesadam4016 @TravisNave @Mark.Lancaster, I'm already working with the 2014 version normally !!!

[Anonymous]

Well, this afternoon I was ready to begin my 3DS Max tutorial and surprise! It doesn't work!! Now, the program opens, and when i click "Empty", the program closes and show me the report sender. Please fix this!!!!

[natasha.l]

Hello @Anonymous,

Sorry about that, can you please attach a screenshot of the message you receive. Thank you. 

[Anonymous]

Nevermind, it works fine now somehow 😕