Autodesk Revit not installing

[Anonymous]

Hi,

I have been trying to install Revit 2017 on my laptop since Saturday morning and it keeps stalling at the same place.  It sat on Saturday afternoon for 2 hours before i canceled the download.  I tried to resume the download several times with no luck before uninstalling all of the files Sunday morning. When they were all gone I started the process again and it stalled at the same spot of the download.  I let it run this time and it has not moved in over 8 hrs.  I don't want to cancel it again but I'm not sure what my options are.

Can anyone help out?

[Otto]

Hello tjNZ9ZL and welcome to the Autodesk community!

It looks like you need to find out more about downloading or re-downloading software, or are having issues that may be resolved by re-downloading.

For Windows users, before downloading products on Windows 10, please check that the product is compatible.

For general information about downloading or re-downloading (including eligibility), Community members with similar questions found the following article(s) useful:

Download Finder

Previous Versions of Autodesk Software

Download Methods

Find Your Eligibility for Previous Versions of Autodesk Software

Oftentimes installation and/or download issues can be addressed by using a different download method, or by downloading directly from the Autodesk Virtual Agent. Community members with similar issues found the following article(s) useful:

Software & Downloads

Downloading Previous Versions of Autodesk Software Using the Virtual Agent (Please be sure to disable your firewall and anti-virus before downloading)

Performing a Clean Uninstall

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[Mark.Lancaster · Accepted solution]

@Anonymous

Welcome to the community..

First of all stop using the method you're using..  This is unreliable..

Download and install per:

1. Access the Autodesk Virtual Agent and follow the download links to your product.
2. Download all of the parts (some applications only have a single part to download) for your product first. Do not continue until all of the parts have fully downloaded.
3. Navigate to your download folder location and extract (double click) part _001_00X.sfx.exe (or the single file download).
4. In a few seconds the extraction will start and prompt you to extract to C:\Autodesk.
5. Once the extraction is finished, the installation will automatically start.
6. Follow the installation steps for your product

If you want the full recommended installation steps, click on the installation link in my signature.

However if the installation does fail using this method, please post your installation log file here so we can review it.  Posting info: Sometimes installation log files contain personal information such as your serial #.  Prior to posting your log file please make sure to remove such info.

Good luck on your installation and report back on your progress.

[Darin.Green · Accepted solution]

The installation is not necessarily failing but more so your connection between your machine and Autodesk servers is timing out. This is a common issue with the Install Now option which you're using. Instead, use the virtual agent as @Mark.Lancaster suggest... For a video of this process, look below...

[Anonymous]

Thank you very much!  I will give these a try and hopefully i can get it to work.  Thanks again for your time.

[Anonymous]

Hi,

I was able to get REVIT installed and working using the your suggestions above but I cannot get the material library to download.  I've tried multiple times but it just says "connecting" and it stays that way indefinitely.  I have 100 Mbps internet connection so I don't think that's the problem.  

Is there any other way to access this Library?

  

[Mark.Lancaster]

@Anonymous

I'm confused by your posting.  The image you show still indicates you are using the install now option? 

[Anonymous]

I Uninstalled everything then reinstalled the program using the virtual agent. When I open the program it says that it's missing the material library. The only option I can find to re-download the material library is through the Revit installer.

[Anonymous]

I tried the whole process again using the Virtual Agent it appears to be working properly.  Thanks Again for the help.

[natasha.l]

Hello @tjNZ9ZL,

So glad you were able to resolve the issue by using the Autodesk Virtual Agent.  

Thank you for being a part of the community.