Autodesk Revit 2018 Licensing System Error 1

Anonymous · ‎05-28-2017

I finally got Autodesk Revit 2018 installed on my computer after about six tries. Got my shortcut on my desktop and on the taskbar and ready to go. When I click on it to open, the Autodesk Revit 2018 background screen displays, but after a bit I get the 2018 Licensing System Error 1. I've tried rebooting a couple of times and have made repeated attempts to open the program, but always the same results - Error 1.

I looked and found some earlier posts regarding the same error from Revit 2017. I was thinking that might provide the solution, but the more I read, the more I realized that the solutions being offered didn't appear to work. I've been on this for several hours now, and I've got to walk away for a bit. I'm hoping that someone by now will have a solution that will work.

Thanks for any help you can offer.

Anonymous · ‎05-28-2017

Causes:

LGS.data file is missing from the CLM folder
Trusted Storage files are corrupted
LMU.exe fails to start (results with variation error "License System Error 1 5")
User does not have read/write permission to the folder C:\ProgramData\Autodesk\

Solution:Try right-clicking the Revit icon and choose run as administrator. If it still does not open try solutions 1 through 3. If it does open successfully permissions could be an issue - proceed to Solution #4.

Solution #1
Create the folder structure in your CLM folder as following and put attached LGS.data file under the folder 829I1_2017.0.0.F:
C:\ProgramData\Autodesk\CLM\LGS\829I1_2017.0.0.F

Solution #2
If the problem still persist, then please remove the adskflex_xxx_tsf.data from folder: C:\ProgramData\FLEXnet, then go through the reactivation process.

Solution #3
You may need to set LMU.exe compatibility to Windows 7 mode and run is as administrator.
C:\Program Files\Common Files\Autodesk Shared\AdLM\R12\ LMU.exe

Solution #4
Grant the user (or EVERYONE) full read/write access to the following folder:
C:\ProgramData\Autodesk
Go to the following location and ATTEMPT to rename the ProductInformation.pit file (ProductInformation_bak.pit) - if you receive any notification that you need admin right then permissions IS an issue.
C:\ProgramData\Autodesk\Adlm\ProductInformation.pit

Have you worked on these solutions? please let me know!

Anonymous · ‎07-24-2017

Hi,

I recently installed my student version of Revit 2018; the installation was successful but whenever I try to start the program I get a 'licensing system error 1' error message (see below).

I checked all fixes in https://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/Licensing-System-Error-1... :

LGS.data is OK (_STANDALONE) in folder C:\ProgramData\Autodesk\CLM\LGS\829I1_2018.0.0.f

I removed adskflex_xxx_tsf.data from folder: C:\ProgramData\FLEXnet but it is not recreated when I run Revit2018.

I checked for full control permissions on folder C:\ProgramData\Autodesk

but still I get the following error :

Please, help me, I can't do my student work!!!!

Anonymous · ‎08-03-2017

I'm having the same problem and still now I'm almost giving up because sounds impossible to sove this problem. I'm tired trying to solve.

natasha.l · ‎08-03-2017

Hello @Anonymous,

This is a common issue that is being addressed, some customers have resolved this by removing their currently installed Autodesk products & reinstalling them back. Please perform the steps below to try & resolve this issue.

Sign in as Administrator
Uninstall the Autodesk products you have installed
Reinstall them in the preferred version order, Revit 2016 AutoCAD 2016, Revit 2017 AutoCAD 2017, Revit 2018 AutoCAD 2018
Launch the products as admin

Let us know how it turns out.

Please "Accept As Solution" if a reply has helped resolve the issue or answered your question, to help others in the community.

Natasha
Community Product Support Specialist

natasha.l · ‎08-04-2017

Hello @Anonymous

I wanted to check-in with you, I hope you were able to resolve the issue & uninstall & reinstall? Please let us know & "Accept As Solution" if a reply has helped resolve the issue or answered your question, to help others in the community.

Natasha
Community Product Support Specialist

Anonymous · ‎08-05-2017

Hi,

this is a nightmare: I uninstalled from my Windows10 all Autodesk products to get a new clean Revit 2018 installation (Autocad and 3D Max were working before), I removed all Autodesk related folders, I cleaned the registry, then I installed just only Revit 2018, and I still get "Licensing system error 1".

Obviously my license is valid.

Is there at least a log I can check for more details on this error?

Please help.

Claudia

natasha.l · ‎08-07-2017

Hello @Anonymous,

Try AIDA Autodesk Installation Diagnostic Assistant it is intended to provide assistance in identifying the root cause and providing a suggested solution & pulls the logs for you.

1. Download the installation executable from the following link to download AIDA.

2. Double-click the executable and click the “Install” button

3. Accept the license agreement and click “next”

4. Click the “Install” button. The install should complete in 1-2 minutes. Click “finish” when complete

5. Share the HTML file it provides with the results

This is a known issue that has been resolved with the previous suggestion, sorry for the inconvenience.

Please "Accept As Solution" if a reply has helped resolve the issue or answered your question, to help others in the community.

Natasha
Community Product Support Specialist

Anonymous · ‎08-08-2017

I don't know how to accept as a solution, but I solved Reinstalling again. I had some problem when I was reinstalling maybe problem in my internet access but in the end did well.

Now i'm using, it is boring because take a long time to uninstall and install again, take a full mornig.

Abel Sousa

Civil Engineering Student.

natasha.l · ‎08-08-2017

Hello @Anonymous,

It is located below the reply, shown below:

Thank you for returning to the community to let us know this worked out for you.

Natasha
Community Product Support Specialist

Anonymous · ‎08-09-2017

I installed AIDA, then I ran LogFileAggregator.exe I found in the AIDA folder and it produced the following report.

What do you think about?

Permissions Error Summary

The following permissions errors were encountered. Please review the details below in this file
---One or more directories are read-only
---One or more registry keys could not be opened for write

Machine Settings & Runtime Versions

Platform Information

Operating System = Windows-10-10.0.15063 64 bit
Processor = Intel64 Family 6 Model 94 Stepping 3, GenuineIntel

Folder Shell Redirections - Per User

AppData = C:\Users\clogi\AppData\Roaming
Local AppData = C:\Users\clogi\AppData\Local
{1B3EA5DC-B587-4786-B4EF-BD1DC332AEAE} = C:\Users\clogi\AppData\Roaming\Microsoft\Windows\Libraries
My Video = C:\Users\clogi\Videos
My Pictures = C:\Users\clogi\Pictures
Desktop = C:\Users\clogi\Desktop
History = C:\Users\clogi\AppData\Local\Microsoft\Windows\History
NetHood = C:\Users\clogi\AppData\Roaming\Microsoft\Windows\Network Shortcuts
{56784854-C6CB-462B-8169-88E350ACB882} = C:\Users\clogi\Contacts
{00BCFC5A-ED94-4E48-96A1-3F6217F21990} = C:\Users\clogi\AppData\Local\Microsoft\Windows\RoamingTiles
Cookies = C:\Users\clogi\AppData\Local\Microsoft\Windows\INetCookies
Favorites = C:\Users\clogi\Favorites
SendTo = C:\Users\clogi\AppData\Roaming\Microsoft\Windows\SendTo
Start Menu = C:\Users\clogi\AppData\Roaming\Microsoft\Windows\Start Menu
My Music = C:\Users\clogi\Music
Programs = C:\Users\clogi\AppData\Roaming\Microsoft\Windows\Start Menu\Programs
Recent = C:\Users\clogi\AppData\Roaming\Microsoft\Windows\Recent
CD Burning = C:\Users\clogi\AppData\Local\Microsoft\Windows\Burn\Burn
PrintHood = C:\Users\clogi\AppData\Roaming\Microsoft\Windows\Printer Shortcuts
{7D1D3A04-DEBB-4115-95CF-2F29DA2920DA} = C:\Users\clogi\Searches
{374DE290-123F-4565-9164-39C4925E467B} = C:\Users\clogi\Downloads
{A520A1A4-1780-4FF6-BD18-167343C5AF16} = C:\Users\clogi\AppData\LocalLow
Startup = C:\Users\clogi\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup
Administrative Tools = C:\Users\clogi\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Administrative Tools
Personal = C:\Users\clogi\Documents
{BFB9D5E0-C6A9-404C-B2B2-AE6DB6AF4968} = C:\Users\clogi\Links
Cache = C:\Users\clogi\AppData\Local\Microsoft\Windows\INetCache
Templates = C:\Users\clogi\AppData\Roaming\Microsoft\Windows\Templates
{4C5C32FF-BB9D-43B0-B5B4-2D72E54EAAA4} = C:\Users\clogi\Saved Games
Fonts = C:\WINDOWS\Fonts

Folder Shell Redirections - Per Machine - 32 Bit

Common Administrative Tools = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools
Common AppData = C:\ProgramData
Common Desktop = C:\Users\Public\Desktop
Common Documents = C:\Users\Public\Documents
Common Programs = C:\ProgramData\Microsoft\Windows\Start Menu\Programs
Common Start Menu = C:\ProgramData\Microsoft\Windows\Start Menu
Common Startup = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup
Common Templates = C:\ProgramData\Microsoft\Windows\Templates
CommonMusic = C:\Users\Public\Music
CommonPictures = C:\Users\Public\Pictures
CommonVideo = C:\Users\Public\Videos
OEM Links = C:\ProgramData\OEM\Links

Folder Shell Redirections - Per Machine - 64 Bit

Common Administrative Tools = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools
Common AppData = C:\ProgramData
Common Desktop = C:\Users\Public\Desktop
Common Documents = C:\Users\Public\Documents
Common Programs = C:\ProgramData\Microsoft\Windows\Start Menu\Programs
Common Start Menu = C:\ProgramData\Microsoft\Windows\Start Menu
Common Startup = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup
Common Templates = C:\ProgramData\Microsoft\Windows\Templates
CommonMusic = C:\Users\Public\Music
CommonPictures = C:\Users\Public\Pictures
CommonVideo = C:\Users\Public\Videos
OEM Links = C:\ProgramData\OEM\Links

.NET Versions installed

2.0.50727.4927 SP2 (32 bit)
3.0.30729.4926 SP2 (32 bit)
3.5.30729.4926 SP1 (32 bit)
4.7.02046 (no service pack) (32 bit)
2.0.50727.4927 SP2 (64 bit)
3.0.30729.4926 SP2 (64 bit)
3.5.30729.4926 SP1 (64 bit)
4.7.02046 (no service pack) (64 bit)

Visual C++ Runtimes installed

Microsoft Visual C++ 2005 Redistributable = 8.0.61001
Microsoft Visual C++ 2005 Redistributable = 8.0.56336
Microsoft Visual C++ 2005 Redistributable = 8.0.59193
Microsoft Visual C++ 2005 Redistributable (x64) = 8.0.56336
Microsoft Visual C++ 2005 Redistributable (x64) = 8.0.59192
Microsoft Visual C++ 2005 Redistributable (x64) = 8.0.61000
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 = 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 = 9.0.30729.6161
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 = 9.0.30729
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 = 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 = 9.0.30729.6161
Microsoft Visual C++ 2008 x64 ATL Runtime 9.0.30729 = 9.0.30729
Microsoft Visual C++ 2008 x64 CRT Runtime 9.0.30729 = 9.0.30729
Microsoft Visual C++ 2008 x64 MFC Runtime 9.0.30729 = 9.0.30729
Microsoft Visual C++ 2008 x64 OpenMP Runtime 9.0.30729 = 9.0.30729
Microsoft Visual C++ 2008 x86 ATL Runtime 9.0.30729 = 9.0.30729
Microsoft Visual C++ 2008 x86 CRT Runtime 9.0.30729 = 9.0.30729
Microsoft Visual C++ 2008 x86 MFC Runtime 9.0.30729 = 9.0.30729
Microsoft Visual C++ 2008 x86 OpenMP Runtime 9.0.30729 = 9.0.30729
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 = 10.0.40219
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 = 10.0.40219
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 = 11.0.61030.0
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 = 11.0.61030.0
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.60610 = 11.0.60610.1
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 = 11.0.61030.0
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030 = 11.0.61030
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030 = 11.0.61030
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030 = 11.0.61030
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030 = 11.0.61030
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 = 12.0.30501.0
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 = 12.0.30501.0
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005 = 12.0.21005
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005 = 12.0.21005
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005 = 12.0.21005
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005 = 12.0.21005
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.24210 = 14.0.24210.0
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24215 = 14.0.24215.1
Microsoft Visual C++ 2015 x64 Additional Runtime - 14.0.24210 = 14.0.24210
Microsoft Visual C++ 2015 x64 Minimum Runtime - 14.0.24210 = 14.0.24210
Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.24215 = 14.0.24215
Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.24215 = 14.0.24215

Autodesk Components installed

App desktop Autodesk = 7.0.6.378 UninstallString = C:\Program Files (x86)\Autodesk\Autodesk Desktop App\removeAdAppMgr.exe
Autodesk Advanced Material Library Image Library 2016 = 6.3.0.19 UninstallString = MsiExec.exe /X{94AD53E7-493B-4291-8714-7A3B761D2783}
Autodesk Certificate Package (x64) - 5.1.4 = 5.1.4.100 UninstallString = MsiExec.exe /X{7346B4A0-1800-0510-0000-705C0D862004}
Autodesk Collaboration for Revit 2018 = 18.0.0.420 UninstallString = C:\Program Files\Autodesk\Collaboration for Revit 2018\Setup\Setup.exe /P {AA384BE4-1800-0010-0000-97E7D7D00B17} /M RCAO /LANG en-US
Autodesk Collaboration for Revit 2018 = 18.0.0.420 UninstallString = MsiExec.exe /X{AA384BE4-1800-0010-0000-97E7D7D00B17}
Autodesk Installation Diagnostic Assistant = 1.5.0.0 UninstallString = MsiExec.exe /I{0C4B4EEC-C4E5-4E3E-B502-9BEAECBC3F01}
Autodesk License Service (x64) - 5.1.4 = 5.1.4.0 UninstallString = MsiExec.exe /I{30E935B2-0DAC-455E-AC76-3C8504DC3D18}
Autodesk Material Library 2016 = 6.3.0.19 UninstallString = MsiExec.exe /X{29A7D6EC-63C2-42FD-8143-5812ABD2923F}
Autodesk Material Library 2018 = 16.11.1.0 UninstallString = MsiExec.exe /X{7847611E-92E9-4917-B395-71C91D523104}
Autodesk Material Library Base Resolution Image Library 2016 = 6.3.0.19 UninstallString = MsiExec.exe /X{6B4CFC6E-ECB0-47FE-95D3-65C680ED0687}
Autodesk Material Library Base Resolution Image Library 2018 = 16.11.1.0 UninstallString = MsiExec.exe /X{FCDED119-A969-4E48-8A32-D21AD6B03253}
Autodesk Material Library Low Resolution Image Library 2018 = 16.11.1.0 UninstallString = MsiExec.exe /X{1B0F011A-66B4-4865-98B7-0FE132841035}
Autodesk Material Library Medium Resolution Image Library 2016 = 6.3.0.19 UninstallString = MsiExec.exe /X{415A5A54-325E-4815-9940-62A889CA3877}
Autodesk Material Library Medium Resolution Image Library 2018 = 16.11.1.0 UninstallString = MsiExec.exe /X{6EC5DA32-D02D-47D4-A3C4-988C1BC1A5FE}
Autodesk Network License Manager = 11.13.1.2 UninstallString = MsiExec.exe /X{4BE91685-1632-47FC-B563-A8A542C6664C}
Autodesk Revit 2017.0.3 Security Fixes = 17.0.503.0 UninstallString = "C:\ProgramData\Package Cache\{56f18ec0-4cb7-4df3-a1a7-11274f96253a}\Revit_2017.0.3.exe" /uninstall
Autodesk Revit 2018 = 18.0.0.420 UninstallString = C:\Program Files\Autodesk\Revit 2018\Setup\Setup.exe /P {7346B4A0-1800-0510-0000-705C0D862004} /M RVT /LANG en-US
Autodesk Revit Content Libraries 2018 = 18.0.0.420 UninstallString = C:\Program Files\Autodesk\Revit Content 2018\Setup\Setup.exe /P {941030D0-1800-0410-0000-818BB38A95FC} /M RCL /LANG en-US
Autodesk Revit MEP Imperial Content = 2.1 UninstallString = MsiExec.exe /X{7A218E72-B73A-44AF-B4CA-D97EEEAACEFF}
Autodesk Revit MEP Metric Content = 2.1 UninstallString = MsiExec.exe /X{14301A33-A4A1-41B8-A3BF-237AEC8561BB}
Autodesk Revit Model Review 2018 = 18.0.0.420 UninstallString = C:\Program Files\Autodesk\Revit Model Review 2018\Setup\Setup.exe /P {715812E8-1800-0010-0000-BBB894911B46} /M RMR /LANG en-US
Autodesk Revit Model Review 2018 = 18.0.0.420 UninstallString = MsiExec.exe /X{715812E8-1800-0010-0000-BBB894911B46}
Autodesk Workflows 2018 = 16.11.1.0 UninstallString = MsiExec.exe /X{28B17270-375A-4844-9D34-754A457E17BF}
Batch Print for Autodesk Revit 2018 = 18.0.0.420 UninstallString = C:\Program Files\Autodesk\Batch Print for Revit 2018\Setup\Setup.exe /P {82AF00E4-1800-0010-0000-FCE0F87063F9} /M RBPU /LANG en-US
Batch Print for Autodesk Revit 2018 = 18.0.0.420 UninstallString = MsiExec.exe /X{82AF00E4-1800-0010-0000-FCE0F87063F9}
Worksharing Monitor for Autodesk Revit 2018 = 18.0.0.420 UninstallString = C:\Program Files\Autodesk\Worksharing Monitor for Revit 2018\Setup\Setup.exe /P {5063E738-1800-0010-0000-7B7B9AB0B696} /M RWSM /LANG en-US
Worksharing Monitor for Autodesk Revit 2018 = 18.0.0.420 UninstallString = MsiExec.exe /X{5063E738-1800-0010-0000-7B7B9AB0B696}
eTransmit for Autodesk Revit 2018 = 18.0.0.420 UninstallString = C:\Program Files\Autodesk\eTransmit for Revit 2018\Setup\Setup.exe /P {4477F08B-1800-0010-0000-9A09D834DFF5} /M RET /LANG en-US
eTransmit for Autodesk Revit 2018 = 18.0.0.420 UninstallString = MsiExec.exe /X{4477F08B-1800-0010-0000-9A09D834DFF5}

Link to running processes on computer

AutodeskPermissionsTest_processes.txt

Free Disk Space:

Drive C = 284403273728 bytes free
Drive D = 599942434816 bytes free

Link to mapped & substituted drives on computer

AutodeskPermissionsTest_mappings.txt

Permissions Tests:

Directory Access: ProgramFiles

---Path: C:\Program Files
---Exists = True
---Read = True
---Write = False
---Applies To = all

Directory Access: ProgramFiles(x86)

---Path: C:\Program Files (x86)
---Exists = True
---Read = True
---Write = False
---Applies To = x64

Directory Access: ProgramData

---Path: C:\ProgramData
---Exists = True
---Read = True
---Write = True
---Applies To = all

Directory Access: AppData

---Path: C:\Users\clogi\AppData\Roaming
---Exists = True
---Read = True
---Write = True
---Applies To = all

Directory Access: LocalAppData

---Path: C:\Users\clogi\AppData\Local
---Exists = True
---Read = True
---Write = True
---Applies To = all

Directory Access: CommonFiles

---Path: C:\Program Files\Common Files
---Exists = True
---Read = True
---Write = False
---Applies To = all

Directory Access: CommonFiles(x86)

---Path: C:\Program Files (x86)\Common Files
---Exists = True
---Read = True
---Write = False
---Applies To = x64

Directory Access: Temp

---Path: C:\Users\clogi\AppData\Local\Temp
---Exists = True
---Read = True
---Write = True
---Applies To = all

Directory Access: TMP

---Path: C:\Users\clogi\AppData\Local\Temp
---Exists = True
---Read = True
---Write = True
---Applies To = all

Registry Access: HKLM_Software

---Key: HKEY_LOCAL_MACHINE\Software
---Read = True
---Write = False
---Applies To: all

Registry Access: HKCU_Software

---Key: HKEY_CURRENT_USER\Software
---Read = True
---Write = True
---Applies To: all

Mark.Lancaster · ‎08-09-2017

@Anonymous

What are you trying to install..

Provide your installation log file instead of the AIDA stuff...

Posting info: Sometimes installation log files contain personal information such as your serial #. Prior to posting your log file please make sure to remove such info.

Mark Lancaster

& Autodesk Services MarketPlace Provider

Autodesk Inventor Certified Professional & not an Autodesk Employee

Likes is much appreciated if the information I have shared is helpful to you and/or others

Did this resolve your issue? Please accept it "As a Solution" so others may benefit from it.

natasha.l · ‎08-09-2017

Hello @Anonymous,

Thanks for sharing this information.

Users must have Full Control permissions to all files and folders in the C:\Users\%USERNAME% directory. Additionally, users must have Full Control permissions to all registry keys and values in the HKEY_CURRENT_USER key in the registry. HKEY_LOCAL_MACHINE

Run through these steps:

-Sign in as Administrator or Create a New User Account (Full Control user)

-Reboot the machine

-Temporarily disable Antivirus

-Delete Temp items C:\Users\xxxxx\AppData\Local\Temp folder

-Use Browser Download Method from Autodesk Account

-Re-install the software, Right Clicking on the part1.exe file downloaded and select “Run As Administrator”.

(This will automatically extract both parts and begin the installation process)

Report back on the progress.

Please "Accept As Solution" if a reply has helped resolve the issue or answered your question, to help others in the community.

Natasha
Community Product Support Specialist

Anonymous · ‎08-12-2017

Hi Mark,

I simply want to make working again REVIT. It was working on my Win10 PC until one month ago.

One day, probably after a Windows update, it didn't start anymore, so I tried to reinstall it, many times, both 2017 and 2018 version.

2018 gives me the "Licensing system error 1" at startup.

I'm using an an Administrator account, I unistall it, I clean all Autodesk and temporary folders, I clean registry, but it does not start.

I'm going to reinstall it again as per Natascia suggestion. Every unistal/install requires half a day. I'm frustrated.

Anonymous · ‎08-17-2017

Hi Experts,

I spent another half day to reinstall Revit2018 after setting full contol to HKEY_LOCAL_MACHINE\SOFTWARE, disabling anti-virus, Windows defender etc.etc..

Same result: installation is OK but when I start Revit2018 I get the usual "Licensing system error 1".

I have collected all the installation logs, so I could provide them to you for analysis, but I don't see errors there; instead I think it could be interesting the following messages I found in clm-17-08-2017.log during Revit2018 startup:

[BrowserExtension]: [warning] [2017-Aug-17 10:52:15.228026] [ThID:0x00001a14] [PID:0x00003a5c] - ConfigOverridesExtension: loadSupportConfig() - Cannot find or unable to read clm support config file.
[BrowserExtension]: [info] [2017-Aug-17 10:52:29.361208] [ThID:0x00002aac] [PID:0x00003a5c] - CClicJsBrowserExtension::GenerateSDSOfflineCachePath - found latest Db: C:\ProgramData\Autodesk\CLM\V5\clm-runtime.e6f8e2d0b2026aa6365b0c49f3473dcd.5.1.55.0.db
[Script]: [error] [2017-Aug-17 10:52:30.266797] [ThID:0x00002078] [PID:0x000029d4] - JsProductLicenseFact.loadSelectedProductInfoKey - Unable to get selected product key due to unknown problem.
[Script]: [error] [2017-Aug-17 10:52:30.275588] [ThID:0x00002078] [PID:0x000029d4] - Initiate Authorize - Missing product line code for default product key: {"_jsonRetImp":{"retCode":0,"retValue":{"jsStatusCode":101,"jsResponseData":"Error"}}}
[BrowserExtension]: [warning] [2017-Aug-17 11:10:43.849845] [ThID:0x000029a0] [PID:0x00001d28] - ConfigOverridesExtension: loadSupportConfig() - Cannot find or unable to read clm support config file.
[BrowserExtension]: [info] [2017-Aug-17 11:11:34.253801] [ThID:0x00000678] [PID:0x00001d28] - CClicJsBrowserExtension::GenerateSDSOfflineCachePath - found latest Db: C:\ProgramData\Autodesk\CLM\V5\clm-runtime.e6f8e2d0b2026aa6365b0c49f3473dcd.5.1.55.0.db
[Script]: [error] [2017-Aug-17 11:11:37.717969] [ThID:0x00000ce4] [PID:0x00000cc8] - JsProductLicenseFact.loadSelectedProductInfoKey - Unable to get selected product key due to unknown problem.
[Script]: [error] [2017-Aug-17 11:11:37.720977] [ThID:0x00000ce4] [PID:0x00000cc8] - Initiate Authorize - Missing product line code for default product key: {"_jsonRetImp":{"retCode":0,"retValue":{"jsStatusCode":101,"jsResponseData":"Error"}}}

I think the key is in the CLM error.

Every time I start Revit2018 I get the above error in the clm-17-08-2018.log.

Please help.

Anonymous · ‎08-17-2017

Hi Experts,

I also tried to reset Windows to factory setting, then reinstalled REVIT (another day spent for nothing).

Again the usual result.

I suspect the Microsoft KB4022405.

I have Windows 10 version 1703 + KB4022405.

As soon as I reset Windows to factory setting then KB4022405 is automatically applied and it can't be removed anymore.

I think Revit stopped to work whem Microsoft sent out that KB.

Is there anybody with Win10 1703 + KB4022405 running Revit?

Many thanks and best regards.

Claudia

GarfieldCarey · ‎10-16-2019

Uninstalling all Autodesk products and reinstalling sequentially by years (2016-2020) does not fix the Autodesk Revit 2018.3 license error 1 issue. HTML report attached from Diagnostic. The accepted solution shaded in green did not work. Thank you for helping me find a solution.