Autodesk Genuine Service message appears

[Anonymous]

Hi all,

On one of our machines AutoCAD is coming with the message that my license is not valid with the picture below:

The message is wrong, I have a valid license until April 2020, which is also confirmed in my license status (options -> Manage license)

When I open Civil3D, the same message appears. (I have a valid license for AECC)

When I install AutoCAD on another test machine, the message is not appearing. 
Reinstallation is not an option, because we have a lot op specialized tools inside AutoCAD on that specific machine.
How can we fix this problem?

[imadHabash]

Hi,

would you check if one of the following article may help ? >> Click <<     >> Click1<<

[Anonymous]

Thanks for your fast reply.

Already deleted that folders.

Also did the following actions as well:

- Updated the Autodesk desktop app

- Deleted and created his account in the portal

- Signed out and signed in again in the applications

[Alfred.NESWADBA]

Hi,

>> When I install AutoCAD on another test machine, the

>> message is not appearing.

That message makes me thinking about the possibility that you have installed AutoCAD to often?

Do you have a network license or a single license?
Are you on subscription? If not, when did you stop?

- alfred -

[Anonymous]

Hi,

Single user license.

License is valid until April 2020.

[Alfred.NESWADBA]

Hi,

>> Single user license.

Well, how often used and how often activated?

- alfred -

[Anonymous]

Used everyday and activated just on 1 laptop.

[Alfred.NESWADBA]

Hi,

maybe you have uninstalled the geniune service that is installed with AutoCAD?

Anyway, run the program, if there is nothing wrong it will not mean any impact for you.

- alfred -

[pendean · Accepted solution]