Autodesk account add user not working

[Anonymous]

Hi, 

I purchased Autocad LT 2015 yesterday, and yesterday it seemed to work just fine. When I opened it today I got the following message: "Contact your administrator to request permission to use this product". After searching the forums I figured that I might have to add a user on the Autodesk Account page. Now when I try to add myself with my name and email and click on save nothing happens, no user shows up. I tried different browsers, different email adresses, nothing works. Apparently other users have had the same issue, please have a look at my account and fix it. I urgently need to use Autocad for a project, 

Best regards

[camilo.lemos]

Hi @Anonymous and welcome to the Autodesk Community!

I'm sorry to hear you're having trouble with your AutoCAD LT 2015 permissions.

I see you've opened a support case about this. I've forwarded your support case to our customer service team with high priority. They will contact you via email as soon as possible with a resolution.

Apologies again for the inconvenience.

[Anonymous]

I actually have the exact same problem, and I have opened a case 5 days ago and autodesk still hasn't gotten back to me. 

[Anonymous]

Mine ended up being just a waiting game. It took them 48 hours to process
the request. 5 days seems way too long!

[Anonymous]

Im sitting on the same problem.
Cannot get past the "contact you administrator....." Page.
I am the administrator. I cannot add any users, just get an error.
I even tried reinstalling the software. Same thing. Cannot even use it in trial mode any more.
I'm beginning to rethink my purchase.

[Anonymous · Accepted solution]

Actually finally got autodesk to fix it this morning. It's probably best to open a case and contact customer support. I'm still trying to get them to adjust my subscription because I lost a week waiting for them to actually let me use the product.