Autodesk 3ds Max 2016 Failed to Install (Windows 10)

[Anonymous]

Hi, my 3ds Max has a problem during installation where it says "There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor.", when installing Autodesk Material Library 2016. I also like to add that I have read many forums with similar problems and tried different solutions to get this problem fixed. They are;

1. Install Windows 10 to it's latest update and try installing again.

2. Download the 3ds Max 2016 files through Autodesk Virtual Agent.

3. Install AIDA (Autodesk Installation Diagnostic Assistant) and run it after installing 3ds Max to fix the problem.

I have tried these 3 methods and still the error occurred. I do not have any antivirus installed other than Windows Defender. I'll attach the .zip file I received from AIDA in the post as well. Hopefully this problem could be fixed as soon as possible.

[Anonymous]

Dear Wan Adam Raezlan,

This problem happen for few users who use Autodesk and upgrade to new version 

or may be a conflicts by another version of Autodesk 

I want from you to follow these steps to remove all Autodesk 3ds max Uninstall form control panel and files and folder

Here is the method to Uninstall the Autodesk Software product fully from your PC (this for Autocad/The 3ds Max the same)

https://knowledge.autodesk.com/customer-service/download-install/remove-products/remove-windows-prod...

Then Restart your PC and disable your firewall and download Frame work 3.5 and reinstall Autodesk 3ds Max 2016

Hope this help you other way told us to try to fix the problem if it still exist.

Best Regards;

Fadi Al-Qurainy

Senior 3D Artist

[Anonymous]

Hello, Fadi Al-Qurainy. Thank you very much for replying to my post. I regret to inform you that after following the steps you gave, I still received the same error stated previously. 

Thanks again for your time to work on this problem.

[Anonymous]

Hi Wan Adam Raezlan,

Thanks for trying the previous solutions , Please follow these New Instruction with 2 Methods 

find on the Internet , because the problem you faced in windows not in Autodesk 3ds Max :

http://www.sabernova.com/2012/12/how-to-fix-error-1723-in-windows.html

Or Try To Type this order on command Prompt (Admin)

SFC.EXE /scannow

If the Problem still happens Please reply to try another solutions  

Best Regards;

Fadi Al-Qurainy

Senior 3D Artist

[Anonymous]

Hello again. After doing your suggested solutions, I still received the same error. By running SFC.EXE, it says that there are no errors found.

Thanks again for helping out.

[Mark.Lancaster]

@Anonymous

Your information or log info in your original posting is showing 2 things..

1.  You don't have the proper permission to read/write to crucial location and registry entries.  So make sure you have full access to your machine.

2.  The installation is failing on replacing the 2016 material library.  So I would suggest at this point, performing a clean uninstall per these instructions.  Make sure to follow the Microsoft Fixit steps and also make sure to adjust settings if you have other Autodesk products already installed/working on your machine.  One final thing with Fixit, you need to run it for each application that you have to uninstall.

Then run your installation again.  Good luck and report back on your progress.