Autodesk 2019 products License Manager not working

Anonymous · ‎08-13-2018

I just installed my Autodesk 2019 AEC collection. Before I installed the 2019 versions of the programs, the 2018 versions were all working fine. Now nothing is working and I get the error message "The License Manager is not functioning or is improperly installed. AutoCAD will shut down now."

Please help.

Thank you.

DarrenP · ‎08-13-2018

read this other thread: https://forums.autodesk.com/t5/installation-licensing/the-license-manager-is-not-functioning-or-is-i...

DarrenP
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Anonymous · ‎08-14-2018

Thank you for your response. I have gone through all the tips on sorting out the problem and have tried all. Even uninstalling all products and reinstalling only one. The problem persists.

Any suggestions?

The License Manager does not uninstall. How do I uninstall the License Manager?

natasha.l · ‎08-14-2018

Hello @Anonymous,

Try to sign-out of A360 & all other Autodesk applications, clear the cache & history in the browser.

When you activate select the "Enter a Serial Number" you would type it in click "Next" click the "Activate" button.

Then, you should be prompted to sign-in as displayed below.

Please let us know the process you go through. Thank you.

Please "Accept Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.

Natasha
Community Product Support Specialist

Anonymous · ‎08-15-2018

Thank you Natasha. I have tried your solution. This has not resolved the issue.

I have since uninstalled all the Autodesk programs and have installed only AutoCAD 2019. The problem persists. I have uninstalled AutoCAD 2019 and installed AutoCAD 2018 as my software used to work while still 2018. The problem persists.

natasha.l · ‎08-16-2018

Hello @Anonymous,

I am sorry you continue to receive this error. All the possible solutions for this error message are provided below, please try to run through them one by one.

Reboot the computer & quit any applications from Task Manager running in the background
License Reset (2017 & newer products)
License Service is Disabled or Corrupt
Make sure you are properly assigned to the products by the Contract Manager & that they have a "User" Tab
Subscription Licensing Error: "Establish an Internet connection to continue"
The Windows profile is set to standard user & needs to be changed to Administrator
Temporarily disable security settings like Antivirus, Firewall & UAC on your system
Resetting and Changing Your Autodesk Account Password

Thank you for posting.

Please "Accept Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.

Natasha
Community Product Support Specialist

Anonymous · ‎08-17-2018

Dear Natasha

Thank you for your response again. Unfortunately none of your suggestions were helpful in resolving the issue.

I phoned AUTODESK and a consultant assisted me in fixing the problem. We did the following:

A clean uninstall of all AUTODESK products by doing the following:

1) Uninstall all AUTODESK products using the AUTODESK Uninstall tool.

2) Deleting all AUTODESK program files in folders and very important in hidden folders.

3) Deleting all AUTODESK items from the registry.

4) Cleaning up the registry and uninstall by running Microsoft Fix-It and removing everything AUTODESK that is still remaining.

After the above was done, I reinstalled and registered the products one by one and all of them are working again.

I trust that this may help others in future.

Kind regards

Jannie

jisell9036 · ‎09-25-2019

Hello,

I am encountering the same issue with single users. Our only known solution is to do what was described earlier here with clean uninstall/reinstall. We've tried a lot of other things described in the forums and it has resulted in considerable down time unfortunately. Cleanly uninstalling/reinstalling seems to be the "fastest" working route for us. I've seen this issue about six times now, twice this week and once last week with different users.

Knowing a possible solution is fine, but my issue is that this particular solution takes up considerable time and now it keeps happening more and more to products that worked totally fine before. These are not fresh installs. I'm hoping to understand more of what could be causing this, so I can try to fix a root problem and not just symptoms. I'm afraid of seeing this issue happen at a large scale. Could Windows updates be causing this? Network outages? If anyone could provide more insight that would be great. Thank you.

@Anonymous wrote:
Dear Natasha

Thank you for your response again. Unfortunately none of your suggestions were helpful in resolving the issue.

I phoned AUTODESK and a consultant assisted me in fixing the problem. We did the following:

A clean uninstall of all AUTODESK products by doing the following:
1) Uninstall all AUTODESK products using the AUTODESK Uninstall tool.
2) Deleting all AUTODESK program files in folders and very important in hidden folders.
3) Deleting all AUTODESK items from the registry.
4) Cleaning up the registry and uninstall by running Microsoft Fix-It and removing everything AUTODESK that is still remaining.

After the above was done, I reinstalled and registered the products one by one and all of them are working again.

I trust that this may help others in future.

Kind regards
Jannie

Mark.Lancaster · ‎09-25-2019

@jisell9036

Is this related to 2019 or another version (like 2020)?

Mark Lancaster

& Autodesk Services MarketPlace Provider

Autodesk Inventor Certified Professional & not an Autodesk Employee

Likes is much appreciated if the information I have shared is helpful to you and/or others

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jisell9036 · ‎09-25-2019

@Mark.Lancaster wrote:
@jisell9036

Is this related to 2019 or another version (like 2020)?

Hello Mark. Currently I have users on 2019 and 2018 products. I have not rolled out 2020 yet. I think the first time we saw this issue it was probably 2018 but might have been 2019.

We spent a considerable amount of time trying to troubleshoot until a reseller tech support told us about the cleanly uninstall/reinstall instructions. From that point forward we have just used that solution every time we see this issue.

The two I'm resolving this week are with 2019 products and last week was with 2019 as well.

Mark.Lancaster · ‎09-25-2019

@jisell9036

Perhaps instead of using the uninstall/reinstall that you review this collection of articles related to it https://knowledge.autodesk.com/community/collection/the-license-manager-not-functioning-or-improperl...

For all the license manager issues I have addressed... I hardly needed to use the uninstall/reinstall method.

Mark Lancaster

& Autodesk Services MarketPlace Provider

Autodesk Inventor Certified Professional & not an Autodesk Employee

Likes is much appreciated if the information I have shared is helpful to you and/or others

Did this resolve your issue? Please accept it "As a Solution" so others may benefit from it.

jisell9036 · ‎09-25-2019

@Mark.Lancaster wrote:
@jisell9036

Perhaps instead of using the uninstall/reinstall that you review this collection of articles related to it https://knowledge.autodesk.com/community/collection/the-license-manager-not-functioning-or-improperl...

For all the license manager issues I have addressed... I hardly needed to use the uninstall/reinstall method.

Thank you. I really appreciate you sending this along. I will definitely review, but honestly at least some of it looks like the things we desperately tried the first time we saw this and the designer was down for a day. The only thing that worked that first time was the clean uninstall/reinstall. I'm really hesitant to try the other avenues again because while the uninstall/reinstall takes a bit, at least I know I can get some consistent results and a decent turnaround time. I almost wish it would just happen to my computer so I can test out all the things myself without affecting production folks. Again thank you for the valuable resource.

Mark.Lancaster · ‎09-25-2019

@jisell9036

Yes some of that is a repeat but there are a couple of articles that are in other articles that you may have not come across.

Also as side note.. Are you trying to repair these licenses while sitting at that computer or perhaps over a remote session? Like logmein? https://www.logmein.com/ If so, LOGMEIN will most likely be your issue.

Mark Lancaster

& Autodesk Services MarketPlace Provider

Autodesk Inventor Certified Professional & not an Autodesk Employee

Likes is much appreciated if the information I have shared is helpful to you and/or others

Did this resolve your issue? Please accept it "As a Solution" so others may benefit from it.

jisell9036 · ‎09-25-2019

@Mark.Lancaster wrote:
@jisell9036

Yes some of that is a repeat but there are a couple of articles that are in other articles that you may have not come across.

Also as side note.. Are you trying to repair these licenses while sitting at that computer or perhaps over a remote session? Like logmein? https://www.logmein.com/ If so, LOGMEIN will most likely be your issue.

For sure, definitely don't want to discount the work you put in there. Thanks again for the link and I'll definitely look into this more.

I also just learned of a new article that was posted on the "why". https://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/Error-...

For the most part I am working on the computer itself and not remoted in. While sometimes that is logistically the only option, I try to be at the actual computer in person while doing this. The two I'm working with this week are in person. As far as I know, I'm seeing existing products that worked fine for a while now experience the issue. I'm just not quite understanding what made it all of a sudden not work.

Mark.Lancaster · ‎09-25-2019

@jisell9036

Yeah that's 2020 (version only) related one.. But before you install your 2020 (when you get read) you need to install the new licensing mechanism https://synergiscadblog.com/2019/07/24/autodesk-licensing-mechanism/

But license manager message appears sometimes and it could be related to Windows updates but I just get them running again and not worry about why it caused it. 😀

Mark Lancaster

& Autodesk Services MarketPlace Provider

Autodesk Inventor Certified Professional & not an Autodesk Employee

Likes is much appreciated if the information I have shared is helpful to you and/or others

Did this resolve your issue? Please accept it "As a Solution" so others may benefit from it.

jisell9036 · ‎09-25-2019

@Mark.Lancaster wrote:
@jisell9036

Yeah that's 2020 (version only) related one.. But before you install your 2020 (when you get read) you need to install the new licensing mechanism https://synergiscadblog.com/2019/07/24/autodesk-licensing-mechanism/

But license manager message appears sometimes and it could be related to Windows updates but I just get them running again and not worry about why it caused it. 😀

Oh wow thank you for the info on this. Seems like something I need to also look into. Appreciate all the help!

bd_blues · ‎07-26-2021

I have been trying to fix this issue for over 3 hrs; who do I send the invoice to?

Matthew_Lohden · ‎01-16-2023

I just had this problem and "fixed" it by just launching Revit and signing back in twice. The first attempt kicked out an error report. Then I read through this and some other threads where the only confirmed solution on offer seemed to be to uninstall and reinstall all Autodesk products. Since this would be an hours long ordeal for us suite users I figured it was worth trying another launch and sign in attempt. I don't know why it worked or whether the delay from reading up on the problem had any effect but I'm glad to have saved hours of time.

No guarantees, but if you are having this problem it's definitely worth a few minutes to see if it works for you.