Autocad support

[ljantzspacebetween_com]

Has anyone else had an issue with getting support help with Autocad software? I have had an issue accessing my software on my traveling laptop (not accessing this at the same time as my desktop) and this issue has been since Sept. 22. I have reached out to support on multiple occasions, I have pulled log files and sent, I have figured out a work around to limp and have shared this with support as well. I get emails from a support person asking to schedule and sent them a response and it will be another week before I get the same type of communication to schedule. I have asked for another support person. I have responded to Autodesk asking if this issue has been resolved. I am getting no where. Does anyone have any similar experience or advice on how to get through to someone that can help me fix my problem? So frustrating to pay for a software, have problems and be strung along on just scheduling a time to fix for over a month.

[pendean]

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@ljantzspacebetween_com wrote:

...I have had an issue accessing my software on my traveling laptop (not accessing this at the same time as my desktop) and this issue has been since Sept. 22....

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While you wait... two computers accessing the same exact single license of AutoCAD at the very same time is not an option, has never been, it's a licensing violation, but only in modern versions of AutoCAD have actually triggered one machine to not be able to login to use the software.

Is this the issue you are seeking a resolution to? Or something else?

[CGBenner]

@ljantzspacebetween_com 

Welcome to the Community.  Can I ask you what version of AutoCAD you are struggling with, and who you spoke to with Support?

[ljantzspacebetween_com]

Autocad LT for Mac 2026. The support person assigned to my case is Rahul Jain. My case number is 24868638.

[ljantzspacebetween_com]

Autocad LT for Mac 2026 is the version. Rahul Jain has been the support
person. I don't like to publish things like this but feel like I have
given this a long time to get resolved. September 22 and nothing has
been done on support side other than sending out the same email to
request a time to meet. I asked for another support person in case he is
busy or just can't help at this time but got nowhere with that either.

[Simon_Weel]

What's the exact issue - not able to logon? Any error messages?

[ljantzspacebetween_com]

Hi Simon, this is what I sent to support along with my log files explaining what is happening.

I have done a clean uninstall on all Autodesk/CAD on my system. It was showing remnants of other versions from past. Once it showed NO Autodesk/CAD I reinstalled my subscription of AutoCAD lite 2026 for Mac. I am attaching my log files for you to look over. In this process have narrowed down that I can get my AutoCad subscription to work ONLY if I have Autodesk Lincesing and Sign-in Helper open and running. If I do not open this and have it running when I launch my CAD it crashes instantly and will not open. 

So, I am not getting any kind of an error it just starts to launch and then crashes unless I have the Sign-in Helper open and running.

[CGBenner]

@rahul.jainQ8PSG 

Hi, has there been any more update on this case #24868638?

[rahul.jainQ8PSG]

@CGBenner @ljantzspacebetween_com Currently working on the case. Priority of the case is updated. Called Lisa - no response. Waiting for Lisa to revert to connect for a remote session.   

[ljantzspacebetween_com]

Still trying to connect with support. He left me a message and email and I responded by email with times for today so hopefully we can connect. 

[ljantzspacebetween_com]

Hi Rahul! I emailed you back some times for this afternoon if it works for you. Thank you!

[CGBenner]

@ljantzspacebetween_com @rahul.jainQ8PSG 

Hi, were the two of you able to connect on this, and is it resolved?