AutoCAD 2021 Licensing script errors

[Anonymous]

I'm getting all sorts of script errors when trying to license my version of AutoCAD 2021... 

Already tried;

1. running as administrator

2. Installing and updating Java

3. Setting IE as my default browser

4. Restarting the computer

It's a freshly installed Windows 10 Pro PC

Please help!

[JuanYusta]

Hi @Anonymous 

Read the next article, there's one solution for this problem:

https://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/Script-Error-when-trying-to-licence-Autodesk-2018-software.html

Hope it works!

[Anonymous]

Unfortunately this doesn't work as it doesn't show the request code either...

[Anonymous]

Is there any other way to view the request code?

[Anonymous]

This is a first time install of AutoCAD 2021 and there were no previous editions correct? The reason I ask is for versions 2020 and newer the fix could be different from earlier versions.

This article may help: "An error has occurred in the script on this page" when opening Autodesk 2020 or newer products | Au...

Here is another for reference: How to change or reset a license for Autodesk software | AutoCAD | Autodesk Knowledge Network

[Anonymous]

Yes this is a first time installl... seems all of the guides above are a little bit differentand don't seem to work voor 2021 versions...

• AdskLicensingInstHelper.exe change --prod_key XXXL1 --prod_ver 2020.0.0.F --lic_method "TYPE" gives an error (Offcourse with my credentials) because it's meant for 2020 or older software
• AdskLicensingInstHelper change -pk 2020_product_key -pv 2020.0.0.F -lm "" This doesn't work either...
  

I don't just want to complain, but for a software company this is a somewhat mediocre installation procedure, especially considering what the price.

[Anonymous]

Since it is for AutoCAD 2021 try using the following for your issue:

• prod_key 001M1
• prod_ver 2021.0.0.F
• lic_method 4

[kyle.reid72U6N]

We have the exact same issue and behaviour as this post, this is our testing so far

https://forums.autodesk.com/t5/installation-licensing/autocad-2021-licensing-script-errors/td-p/1003...

We are transitioning 200+ sites that used to be managed under Autodesk central licenses for each product to having to request and manage their own education licenses. In December we ran a pilot program with 10 sites with no issues activating Autocad, Inventor, Revit licenses etc, 2 months later with the rollout it looks like all sites are getting stuck at that same final white page as. Note: The script errors were always present and you would sometimes see 903 or timeouts but re-trying got the page to load.

Powershell command used to licence the product (Works with no issue)
- "C:\Program Files (x86)\Common Files\Autodesk Shared\AdskLicensing\Current\helper\AdskLicensingInstHelper.exe" register --prod_key $SpecifiedProdKey --prod_ver $ProdVer --config_file $pit --eula_locale 'aus' --lic_method 'standalone' --from_deployment --serial_number $schoolLicence
 
What's change: (Nothing)
- No Group policy changes to IE
- Machines where activation previously worked no longer work as well. 
- Same install files (We deploy our software via SCCM and the install files are from 30/11/2020)

What's been tested
- Personal machine - Works
- Department machine
--- Windows version 1809 - White screen
--- Windows version 1709 - White screen
--- Fresh Windows 1709 machine before joining to our AD (So no Group policy) - White screen
- Off our network on a departmental white screen - white screen
- Right click on the white page > Properties > shows the page is loading https://accounts.autodesk.com/logon? > Checked a wireshark to confirm nothing funky like Http 500's on Autodesk side
- If you use an invalid serial the page prompts to enter a serial, once you correct it - White screen
 
Additional troubleshooting
- Tested the below with no change.
https://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/Error-...

- Old advice but tried anyway
https://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/Regist...

[mdavis22569]

@Anonymous 

Were you able to get this resolved? 

I'd also add:

https://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/Script-error-when-starting-AutoCAD-or-AutoCAD-LT-2017-2018-and-2019.html

While it's earlier some of it's valid still

Mike

[mdavis22569]

@Anonymous 

checking in again to see if you're all set