Autocad 2019 doesn't start

[ikostic]

I am looking after student computer labs.

Every now and then, mostly in the morning Autocad 2019 doesn't start. 

It starts like with MSI installers like in attached image.

If no other MSI installer runs than it is fine. But if something else runs in background like Windows updates it just disappears and doesn't run.

Is there any workaround for this problem.

Student having morning classes can't use it at all.

Regards

Ilija

[Anonymous]

How are students trying to open AutoCAD? From a shortcut icon on the desktop, from the Start menu, by double clicking a drawing? Not sure why you'd see an installer window when trying to run the application, this looks more like someone is trying to run the installer again...

How are the PCs set up? Roaming profiles?

[ikostic]

Student SOE uses UVE (User Virtual Environment) so basically it always runs as first time. 

The problem is that AutoCAD on first run using MsiExec to create configuration settings (per user settings) 

When it runs properly (no other installation in background)

registry entry:

[HKEY_CURRENT_USER\Software\Autodesk\AutoCAD\R23.0]
"CurVer"="ACAD-2001:409"
"LastLaunchedProduct"="ACAD"
"LastLaunchedLanguage"="en-US"

And Local and Roaming AppData folders

"%localappdata%\Autodesk\AutoCAD 2019"

"%appdata%\Autodesk\AutoCAD 2019"

Everything is fine if MsiExec is not used by another application.

But if something is running in background using MsiExec AutoCAD will not run.

It will show MSI installer screen and then stop without error.

[ikostic]

It is same regardless if I run it from shortcut or from aca.exe. Haven't tried to open drawing but it would be same.

UVE doesn't use roaming profiles. We can add roaming profile for specific apps. We tried with AutoCAD and then it would be even worse.  

Then r

egistry entry:

[HKEY_CURRENT_USER\Software\Autodesk\AutoCAD\R23.0]
"CurVer"="ACAD-2001:409"
"LastLaunchedProduct"="ACAD"
"LastLaunchedLanguage"="en-US"

And Roaming AppData folder

"%appdata%\Autodesk\AutoCAD 2019"

Would be in Roaming profile:

But local AppData folder would be missing.

"%localappdata%\Autodesk\AutoCAD 2019"

Registry would tell that it is not first run and AutoCAD would start but would fail because missing local AppData folder