Application error 0xc000142

Anonymous · ‎02-07-2019

Hi @ all,

since month it is no longer possible for us to start DWGTrueView. Every time we get an error message that the application could not be started correctly. The error occurred in version 2018 (64bit) so we installed version 2019. Unfortunately the problem still exists.
Can anyone help us here? What is the cause of the error? How can we fix it?
Uninstalling, reinstalling, updating to version 2019 were all unsuccessful.

Thank You.

Mark.Lancaster · ‎02-08-2019

@Anonymous

Welcome to the Autodesk User's Community..

This points to a couple of issues.

1. Your Windows interface is missing crucial updates.

2, Issue with Microsoft C++ https://knowledge.autodesk.com/support/autocad/learn-explore/caas/sfdcarticles/sfdcarticles/How-to-remove-and-reinstall-Microsoft-Visual-C-Runtime-Libraries.html

Mark Lancaster

& Autodesk Services MarketPlace Provider

Autodesk Inventor Certified Professional & not an Autodesk Employee

Likes is much appreciated if the information I have shared is helpful to you and/or others

Did this resolve your issue? Please accept it "As a Solution" so others may benefit from it.

Anonymous · ‎02-11-2019

Dear Mr. Lancaster,

we cleaned the system from all C++ installations, ran Windows Update, uninstalled DWG TrueView but unfortunately without result. Do you know any other reasons that could cause the problem? Is there a way to debug the program start?