After install 2018 suite Max 2017 and Max 2018 crash upon double-click

[Anonymous]

Last night, I installed my 2018 suite (3ds max 2018, Maya 2018, MB 2018, and Mudbox 2018). I opened all of the 2018 stuff and they looked okay. This morning I installed the latest Windows update without any issues. Then I tried to open Max 2017 to do some work. I immediately got the Windows application crash notice window. The one that gives two options: "Check online for a solution and close the program" and "Close the program." It listed the "Problem Event Name" as APPCRASH and the "Fault Module Name" as ExchangeStorePackageManager.dll.

I tried to open Max 2018 and immediately after double-clicking the desktop icon, I got the same message. I ran repairs and reinstalls on both versions of Max, but the problem persisted. I uninstalled the Windows update. They still crashed before they even got started.

I read on the Forum that somebody had uninstalled Max Interactive and fixed a crash problem so I did the same thing. Still, both versions of Max crashed as soon as I clicked the icon.

Can anybody help me? Thanks.

[mdavis22569]

What version of .NET are you now currrently running? 

https://docs.microsoft.com/en-us/dotnet/framework/migration-guide/how-to-determine-which-versions-ar...

[Anonymous]

My current version: .net version4.6.01590

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(The recent win7 update (which I installed and then uninstalled: version 4.6.2)

Uninstalling it did not solve the problem.

Thanks.

[Anonymous]

Max 2017 and 2018 are now working, in the absence of Max Interactive and DCC link plugin.

I used Revo Uninstaller to remove the DCC link plugin. Now, both versions of Max (2017 and 2018) open up.

I did not notice the DCC link plugin in the Windows uninstaller. I may have simply overlooked it in the mess. I don't know. I found it in Revo Uninstaller and did the uninstall from there.

Thanks to WojtekOgrodnik and everybody else who discussed this problem. I guess that Max Interactive will get fixed for people like me, later on..