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Activation with subscription number, not licence

Activation with subscription number, not licence

Anonymous
Not applicable
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Message 1 of 2

Activation with subscription number, not licence

Anonymous
Not applicable

Inventor is asking for a serial number to activate a trial version but I have a subscription number. What am I missing to get rid of the trial version that is causing a conflict? 

 

Background info:

New user, new subscription purchased 3+ weeks ago.

Started with a trial first, decided to buy subscription within a few days

Uninstalled the trial version

Downloaded and installed the purchased version from the browser-based account (all programs section)

I am signed in, both in the program and browser

Browser shows my correct subscription

Program asking to activate, still says trial version in the fine print

~20 days left to activate, will only accept a serial number

 

 

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DarrenP
Consultant
Consultant

you can try going through this: https://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/AutoCA...

DarrenP
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