activate Autocad after install

[Anonymous]

I had my hard drive replaced and re-installed AutoCAD LT 2018, but signing into my online account does not allow access to the program. So who do I contact to fix this?

[DarrenP]

you would have to contact Autodesk

https://knowledge.autodesk.com/contact-support/installation-activation

or contact your reseller

[Mark.Lancaster]

@Anonymous 

Welcome to the Autodesk Community

What are you seeing when you try to activate it?

IF you go into manage.autodesk.com/all products and services do you see your LT product there?

[Anonymous]

Not listed.

I had it, wondering why it does not show up.

[Anonymous]

Been at that link, just a bunch of other things to click on with no help about my issue.

The company I work for bought the program and can't locate the software box or information.

[Mark.Lancaster]

@Anonymous 

Either your company subscription manager or admins unassigned the benefit of using the software or you have a sync issue.  Do you know who in your company that manages users accounts for your subscription?

[Anonymous]

That person left long time ago and the folks now have no idea what happened in the past.

[Mark.Lancaster]

@Anonymous 

IF the person in charge of this information left...  It could mean your subscription expired..

No one in your entire company  has any information about your contract or subscription information?