Account Activation email re-send

[soflisup]

I'm pretty certain there used to be an option to re-send the account activation email - did it get taken away?

I know how to work around it (just direct the user to sign in with their assigned account credentials I believe).

Just want to be sure I'm not going potty or if the option is still there to find it.

Regards

Chris

[Darin.Green]

No, you cannot resend the email without removing his account and recreating it. That said, All the user has to do is sign into Autodesk Account. What are they trying to do exactly?

If they need access to the software, they only need to sign into the software using their account associated with the email address you created their account with via Autodesk Account.

[soflisup]

Hi Darin,

As mentioned we know how to get around it just wanted to be sure I wasn't missing a trick.

As you might imagine, users overlook/delete the account activation email and then when they reach out for support you have go over all the guidance it contained (for newbies). It would be neat to be able to resend it for their reference and I know I've seen reference to such an option in the past but it's not an insurmountable problem without it.

Thanks

[Darin.Green · Accepted solution]

That's what I mean, you cannot resend the activation code. Even if you could there's no use for it with rental licenses. Here's what happens with rental licenses...

When the user sign into the software, the system reach out to Autodesk servers for validation. If the validation is successful, an activation code is generated and passed back to the system behind the scene and grant the user access to use the software. During this process another email is also sent to the Account Manager for record keeping of who has what license.

If you still need the activation email resent after reading the above, please reach out to Autodesk activation department directly at (866) 681-4359