96,7 flexnet error but the service is serving licenses

96,7 flexnet error but the service is serving licenses

Enthusiast

9,083 Views

11 Replies

Message 1 of 12

reinstalled the latest LMTools, regenerated license file. Checked all directory permissions.

The service is running and serves licenses. What we cannot do is re-read the license file, start or stop the service from LMTools. The only way we can update the license file is to kill the process in task manager, verify the service is not running, copy the license change in and restart the service manually. From LMTools Status Inquiry we get:

--------
Status
--------
Flexible License Manager status on Fri 8/4/2017 13:53

[Detecting lmgrd processes...]
License server status: @Anonymous-lic-01
License file(s) on na-lic-01: C:\Program Files\Autodesk Network License Manager\License\NA-LIC-01.lic:

lmgrd is not running: License server machine is down or not responding.
See the system administrator about starting the license server system, or
make sure you're referring to the right host (see LM_LICENSE_FILE).
Hostname: na-lic-01
License path: @Anonymous-lic-01;
FlexNet Licensing error:-96,7
For further information, refer to the FlexNet Licensing documentation,
available at "www.flexerasoftware.com".

----------------------------------------------------------------------------
License server status: @Anonymous-lic-01
License file(s) on na-lic-01: C:\Program Files\Autodesk Network License Manager\License\NA-LIC-01.lic:

lmgrd is not running: License server machine is down or not responding.
See the system administrator about starting the license server system, or
make sure you're referring to the right host (see LM_LICENSE_FILE).
Hostname: na-lic-01
License path: @Anonymous-lic-01;
FlexNet Licensing error:-96,7
For further information, refer to the FlexNet Licensing documentation,
available at "www.flexerasoftware.com".

----------------------------------------------------------------------------
License server status: @Anonymous-lic-01
License file(s) on na-lic-01: C:\Program Files\Autodesk Network License Manager\License\NA-LIC-01.lic:

lmgrd is not running: License server machine is down or not responding.
See the system administrator about starting the license server system, or
make sure you're referring to the right host (see LM_LICENSE_FILE).
Hostname: na-lic-01
License path: @Anonymous-lic-01;
FlexNet Licensing error:-96,7
For further information, refer to the FlexNet Licensing documentation,
available at "www.flexerasoftware.com".

----------------------------------------------------------------------------
License server status: @Anonymous-lic-01
License file(s) on na-lic-01: C:\Program Files\Autodesk Network License Manager\License\NA-LIC-01.lic:

lmgrd is not running: License server machine is down or not responding.
See the system administrator about starting the license server system, or
make sure you're referring to the right host (see LM_LICENSE_FILE).
Hostname: na-lic-01
License path: @Anonymous-lic-01;
FlexNet Licensing error:-96,7
For further information, refer to the FlexNet Licensing documentation,
available at "www.flexerasoftware.com".

----------------------------------------------------------------------------
License server status: @Anonymous-lic-01
License file(s) on na-lic-01: C:\Program Files\Autodesk Network License Manager\License\NA-LIC-01.lic:

lmgrd is not running: License server machine is down or not responding.
See the system administrator about starting the license server system, or
make sure you're referring to the right host (see LM_LICENSE_FILE).
Hostname: na-lic-01
License path: @Anonymous-lic-01;
FlexNet Licensing error:-96,7
For further information, refer to the FlexNet Licensing documentation,
available at "www.flexerasoftware.com".

----------------------------------------------------------------------------
License server status: @Anonymous-lic-01
License file(s) on na-lic-01: C:\Program Files\Autodesk Network License Manager\License\NA-LIC-01.lic:

lmgrd is not running: License server machine is down or not responding.
See the system administrator about starting the license server system, or
make sure you're referring to the right host (see LM_LICENSE_FILE).
Hostname: na-lic-01
License path: @Anonymous-lic-01;
FlexNet Licensing error:-96,7
For further information, refer to the FlexNet Licensing documentation,
available at "www.flexerasoftware.com".

----------------------------------------------------------------------------
License server status: @Anonymous-lic-01
License file(s) on na-lic-01: C:\Program Files\Autodesk Network License Manager\License\NA-LIC-01.lic:

lmgrd is not running: License server machine is down or not responding.
See the system administrator about starting the license server system, or
make sure you're referring to the right host (see LM_LICENSE_FILE).
Hostname: na-lic-01
License path: @Anonymous-lic-01;
FlexNet Licensing error:-96,7
For further information, refer to the FlexNet Licensing documentation,
available at "www.flexerasoftware.com".

----------------------------------------------------------------------------
License server status: @Anonymous-lic-01
License file(s) on na-lic-01: C:\Program Files\Autodesk Network License Manager\License\NA-LIC-01.lic:

lmgrd is not running: License server machine is down or not responding.
See the system administrator about starting the license server system, or
make sure you're referring to the right host (see LM_LICENSE_FILE).
Hostname: na-lic-01
License path: @Anonymous-lic-01;
FlexNet Licensing error:-96,7
For further information, refer to the FlexNet Licensing documentation,
available at "www.flexerasoftware.com".

----------------------------------------------------------------------------
License server status: @Anonymous-lic-01
License file(s) on na-lic-01: C:\Program Files\Autodesk Network License Manager\License\NA-LIC-01.lic:

lmgrd is not running: License server machine is down or not responding.
See the system administrator about starting the license server system, or
make sure you're referring to the right host (see LM_LICENSE_FILE).
Hostname: na-lic-01
License path: @Anonymous-lic-01;
FlexNet Licensing error:-96,7
For further information, refer to the FlexNet Licensing documentation,
available at "www.flexerasoftware.com".

----------------------------------------------------------------------------
License server status: @Anonymous-lic-01
License file(s) on na-lic-01: C:\Program Files\Autodesk Network License Manager\License\NA-LIC-01.lic:

lmgrd is not running: License server machine is down or not responding.
See the system administrator about starting the license server system, or
make sure you're referring to the right host (see LM_LICENSE_FILE).
Hostname: na-lic-01
License path: @Anonymous-lic-01;
FlexNet Licensing error:-96,7
For further information, refer to the FlexNet Licensing documentation,
available at "www.flexerasoftware.com".

9,084 Views

11 Replies

Replies (11)

Message 2 of 12

Hello ic349

It looks like you need help setting up a license server on Windows. Community members with similar questions found the following article(s) useful:

How to set up a license server on Windows

I'm a software-based HelpBot, designed to provide the information you need to get up and running with Autodesk products—any time, day or night. Your feedback will help train me to deliver more accurate and helpful answers. Thanks in advance! Also, please note that I'm only set up to respond to the first post of a topic, not to any replies. Thank you!

Helpful links: Find Serial Numbers and Product Keys | Find Downloads and Service Packs | Activate Autodesk software

Message 3 of 12

sorry Otto... followed to the letter. Need help resolving error.

Message 4 of 12

Please provide the debug log file as specified in the config service tab of your license manager. Although it contains names, there's no "sensitive" data that would impact your organization if you do share it here.

Mark Lancaster

& Autodesk Services MarketPlace Provider

Autodesk Inventor Certified Professional & not an Autodesk Employee

Likes is much appreciated if the information I have shared is helpful to you and/or others

Did this resolve your issue? Please accept it "As a Solution" so others may benefit from it.

Message 5 of 12

attached

Message 6 of 12

Log files shows license are being issued and numerous max out license. Are users not getting a license? Also you are using an option file. Without showing any sensitive information can you show me the syntax of your options file? You can also private message me and I will tell you your next step.

Mark Lancaster

& Autodesk Services MarketPlace Provider

Autodesk Inventor Certified Professional & not an Autodesk Employee

Likes is much appreciated if the information I have shared is helpful to you and/or others

Did this resolve your issue? Please accept it "As a Solution" so others may benefit from it.

Message 7 of 12

users are getting a license.

We have to kill the service on the server to make any license or opt file changes.

The error messages appear with or without an opt file in place.

I have replicated the issue across two different servers - just built up a new server and same issue.

LMTools and associated services have been uninstalled re-installed several times troubleshooting.

This error is very confusing because lmgrd.exe is running and licenses are being pulled.

lmgrd is not running: License server machine is down or not responding.
See the system administrator about starting the license server system, or
make sure you're referring to the right host (see LM_LICENSE_FILE).
Hostname: na-lic-01
License path: @Anonymous-lic-01;
FlexNet Licensing error:-96,7

from the admin guide the numbers are either positive or negative values.

7 A call to lc_flexinit is not allowed after a call to lc_flexinit_cleanup

-96 License server machine is down or not responding.

Message 8 of 12

As can be seen by the posts, this has been installed/re-installed several times.

* attempted on two different servers, same results

* users get a license, the issue is that LMtools and any reporting mechanism like lmstat reports that the service is not running so inquiries are impossible.

* followed all advice from private messages.

Really need to get this working again so that I can report license usage.

Message 9 of 12

Running of out ideas.. But is "EVERYONE" with full rights added to the location where the debug log file is located?

Mark Lancaster

& Autodesk Services MarketPlace Provider

Autodesk Inventor Certified Professional & not an Autodesk Employee

Likes is much appreciated if the information I have shared is helpful to you and/or others

Did this resolve your issue? Please accept it "As a Solution" so others may benefit from it.

Message 10 of 12

No, Users and LOCAL SERVICE and SYSTEM have those permissions

https://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/Update-DACL-failed-when-...

I just added EVERYONE to it as well... same problem.

Message 11 of 12

This is also the first version I have installed to get the DACL error message. Just noticed that Autodesk has published TWO knowledgebase article on this with two different resolutions.

https://knowledge.autodesk.com/support/autocad/troubleshooting/caas/simplecontent/content/updating-d...

So this article says to go back to the previous LMTools, however we are told that we need the absolute latest for 2018 licenses.

Message 12 of 12

Hello @ic349,

Understood it is confusing in some cases one solution works & in another case it's a different solution. In this case, you should be on the latest version of LMtools.

Please make sure the Network License Manager folder is set with full permissions "EVERYONE", then remove the LMtools Autodesk service & set it up again by following the NLM Installation & Configuration guide.

I hope this works for you if not someone at Autodesk will to able to assist you soon.

Please "Accept As Solution" if a reply has helped resolve the issue or answered your question, to help others in the community.

Natasha
Community Product Support Specialist

Helpful Links:
AutoCAD Videos | AutoCAD Crashes or Freezes | AutoCAD Customer Council | AutoCAD System Requirements | Prepare your computer for download | Autodesk Virtual Agent | Clean Uninstall | Steps for Setting-Up Student Software

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