30 day trial not working

[Anonymous]

Hi Guys,

I have downloaded the 30 day trial and started using it.

It has stopped working after 5 days showing the below.......also no success contact help using the other technical support options..

[ennujozlagam]

@Anonymous hello, you can try to clean uninstall and repair/reinstall again it could not be installed properly. alternatively you call refer to this LINK. thanks

[Anonymous]

Ok..

Have tried.

1. Uninstall/Reinstall - Same issue
2. Create file per link - Same issue
3. Disable Norton - Same issue
4. Uninstall and install AutoCAD LT - Same issue

5.Compatibility check -Same issue

What have i missed, this is alot of messing around in order to use a trial of such a mature package

Have now missed about 7 days of trial period trying to get the trial licensing to work :I

[Mark.Lancaster]

@Anonymous

Perform a license reset per this article.   However you will not get a full 30 days..  It will still be based on the number of days minus those from the day you started your trial.

[Anonymous]

Hi Mark,

Same again....

I completed the LGS deletion as per the directions.

Though could not find any ADUT in the prescribed location how about the below ?

I did however get the options as expected per below:

But when i "sign in" or "start trial" i get this again......

Ok as a last effort i removed the ADUT from the above location and tried again......

Same again "contact Autodesk Customer support".........

There has to be an answer..I have logged a query with support......do i expect that they will contact me or is this that support ???

[Mark.Lancaster]

@Anonymous

Go back to the LGS data folder for your product.  Open the LGS.DATA file (with notepad) and what does the file state:

_USER

_STANDALONE

_NETWORK

If it doesn't state _USER, replace what's there with _USER.  Save the file and try again.

If the LGS.DATA file already states _USER, do another license reset per the information I already gave to you.  Next follow these steps.

Update:  Also I just reviewed your reply again..  You are not following directions.  You are delete files that you shouldn't be deleting.  You are in the program files folder.

Where in that instructions did it ever state to go to the C:\Program Files folder and delete stuff?  So why would you just start deleting DLL files in another folder location?  Also APPDATA is a hidden folder.  Are you viewing hidden files/folders on your system?

[Anonymous]

Mark,

Thanks for your response i have tried the LGS task with both "user" and "standalone" options with no improvement.

Unfortunately the location you described for the ADUT file didnt exist on my machine..so....i searched and tried that one..i didnt delete it i just moved it elsewhere and it didnt help so i replaced it.....no big issue just keen on a solution and thought id try that incase it was what you had meant.

Anyway...have unhidden the folders followed your instruction and still doesnt work. 🤔

[Anonymous]

Trying a clean uninstall and reinstall

[Anonymous · Accepted solution]

Eventually after multiple try's got this to work after disabling my Norton package

and completing the below... Thanks for your help

Solution:

For 2017 Versions

• Verify that FlexNet Licensing Service 64 is not disabled in Windows Services console. If it is not running and/or disabled, set its startup type to 'Automatic' and then start the service.*
• Right-click on the AutoCAD Icon, choose, 'Run as Administrator', and see if it runs correctly.
• Using Windows Explorer, browse to the following folder: C:\ProgramData\Autodesk\CLM\LGS\<Product_Key>_2017.0.0.F. If the folder does not exist, create it. 

*To open Windows Services, press the Windows & R key to open the run window, then enter 'services.msc' into the open box and this will open the Services Manager.

Note: The product key must match the product that is giving the error. For example, if you get the error with AutoCAD 2017 you need to use product key 001I1. For AutoCAD Architecture 2017 you would use product key 185I1. This is true even if you installed from a suite.

1. Delete the LGS.data file, if it exists.
2. Using Notepad (or preferred text editor) create a new text file called LGS.data.
3. Based on your Autodesk software license type, add _STANDALONE, or _USER, or _NETWORK  text to define license type in LGS.data file:
   
   _STANDALONE (or _NETWORK if the product uses a network license). The text must be all capital letters.
   _USER if you have Autodesk ID based license that doesn't need a serial number.
    
    
4. Save the file to the following folder:
   C:\ProgramData\Autodesk\CLM\LGS\<Product_Key>_2017.0.0.F
5.  Launch AutoCAD.

If the above solutions do not work, please try the following solution:

1. Disable your Antivirus Software.
2. Create a new activation file via the following steps:
   1. Remove all files under C:\Users\<username>\AppData\Roaming\Autodesk\ADUT. You may need to show hidden files and folders if you cannot see the AppData folder.
   2. Remove the file  C:\Users\<username>\AppData\Local\Autodesk\WebService\LoginState.xml.
   3. Under C:\ProgramData\Autodesk\ADUT, delete the ProdInd_UserInd.cur file.
   4. Go to C:\ProgramData\FLEXnet and delete any files that start with adskflex.
   5. Run your Autodesk product and try activating.

[trainingPR9KC]

I agree i have done the same and it just stopped working and keep getting error 1603. The support team gave me instructions and they didnt work either.

[liliane_yungiG7R75]

I just downloaded Autocad map 3d trial software  and I can't launch it. Under "my active trials" on the website there is no icons to activate and access the trial software. 

What could be the reason for this glitch?