Real talk about Admin license/install support

[kristin_gauk]

Greetings Technology Managers, 

You manage your team’s Autodesk licenses, installation and software updates. How can we make your support experience and resources more meaningful? We welcome real feedback, especially on anything that is frustrating, or slows you down. How this works: 

• We find a convenient time for you—no more than 30 minutes.  
• We listen to your challenges and look for ways to optimize. You are welcome to share your screen, demonstrate what doesn’t work for you, or flag the case that gives you nightmares.  
• We follow-up to test potential improvements for how you manage your Autodesk products—receiving more relevant support when you most need it. 

We’d love to hear from you! You can reply to this thread, or send me a Private Message. 

With thanks,  

Kristin 

Product Manager, Innovation Hub 

Customer Success Design  

[omushahwar]

Usually it was software issues etc, but it varied. 

For 5 as its new and just evolving just curious the split between what we go direct for with support vs reseller.