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Infraworks openning error

BimPaul
Enthusiast

Infraworks openning error

BimPaul
Enthusiast
Enthusiast

I love Infraworks, but I am worried about it.
There is no problem with the original file, but when you open the duplicated file, an error appears and the program stops working.

pl.png

 

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Accepted solutions (1)
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BimPaul
Enthusiast
Enthusiast

I love Infraworks, but I am worried about it.
There is no problem with the original file, but when you open the duplicated file,

an error appears and the program stops working.

 

pl.png

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Karsten.Saenger
Autodesk Support
Autodesk Support

Hi @BimPaul ,

 

can you submit the CER report and send the CER number that appears in the browser?

 

Would it be possible to share the duplicated model that causes the crash? To share the model, please create a zip file of the model.sqlite and model.files folder and upload the zip file for sharing.

 

Regards,

Karsten.



Karsten Saenger

BimPaul
Enthusiast
Enthusiast

 

Sorry,

It's impossible for me to share models

 

Instead, the CER number is 232404874

 

Thank you for your reply 🙂

 

 

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Karsten.Saenger
Autodesk Support
Autodesk Support
Accepted solution

Hi @BimPaul ,

 

thank you for the CER number.

Unfortunately, there is not much useful information in the CER report that helps for troubleshooting.

What I can say is that the program crashes in a module that creates the terrain surface. So, I assume there is a problem merging terrain data sets or calculating road grading, tunnel, etc.

Without taking a look at the model directly, I cannot say more.

It might help to "repair" the model with the tool mentioned in https://forums.autodesk.com/t5/infraworks-forum/model-recovery-tool-available-for-beta-testing/td-p/...

 

Regards,

Karsten.

 



Karsten Saenger
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BimPaul
Enthusiast
Enthusiast

I see, 

Without a choice I'll start over again... ㅠ
Thank you very much for your help!

🙂

 

 

 

 

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