Infrawork can not start

Infrawork can not start

thanhnucecd4
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Infrawork can not start

thanhnucecd4
Participant
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When i start Infrawork, it didn't start and i check log:
2023-04-13T16:57:28Z [20532]: D:\IWDRprod\Git_Source\Desktop\Source\alx\InfraWorks\InfraWorks.cpp(619): info: logging started in: C:/Users/ThanhBow/AppData/Roaming/Autodesk/Autodesk InfraWorks/logs/AIW_24.0_2023-04-13_23-57-28_0000.log
2023-04-13T16:57:28Z [20532]: D:\IWDRprod\Git_Source\Desktop\Source\alx\InfraWorks\InfraWorks.cpp(620): info: Application version: 24.0.0.21
2023-04-13T16:57:28Z [20532]: D:\IWDRprod\Git_Source\Desktop\Source\alx\Framework\AlxApplication.cpp(1295): info: init application locale using: 'en-GB'
2023-04-13T16:57:28Z [20532]: D:\IWDRprod\Git_Source\Desktop\Source\alx\Framework\AlxApplication.cpp(1347): info: adding translation file: C:\Program Files\Autodesk\InfraWorks\en-GB\im.qm
2023-04-13T16:57:28Z [20532]: D:\IWDRprod\Git_Source\Desktop\Source\alx\Framework\AlxApplication.cpp(1347): info: adding translation file: C:\Program Files\Autodesk\InfraWorks\en-GB\qtbase.qm
2023-04-13T16:57:28Z [20532]: D:\IWDRprod\Git_Source\Desktop\Source\alx\Framework\AlxApplication.cpp(1347): info: adding translation file: C:\Program Files\Autodesk\InfraWorks\en-GB\qtscript.qm
2023-04-13T16:57:28Z [20532]: D:\IWDRprod\Git_Source\Desktop\Source\alx\Framework\AlxApplication.cpp(1347): info: adding translation file: C:\Program Files\Autodesk\InfraWorks\en-GB\qtwebengine.qm
2023-04-13T16:57:28Z [20532]: D:\IWDRprod\Git_Source\Desktop\Source\alx\Framework\AlxApplication.cpp(1581): info: Using local tile-cache folder: C:/Users/ThanhBow/AppData/Local/Autodesk/Autodesk InfraWorks/cache/22.0/
2023-04-13T16:57:28Z [20532]: D:\IWDRprod\Git_Source\Desktop\Source\alx\Framework\AlxApplication.cpp(1589): info: Using local parametric cache folder: C:/Users/ThanhBow/AppData/Local/Autodesk/Autodesk InfraWorks/cache/22.0/
2023-04-13T16:57:28Z [20532]: D:\IWDRprod\Git_Source\Desktop\Source\alx\Framework\AlxApplication.cpp(1546): info: Using resource data folder: C:/ProgramData/Autodesk/InfraWorks/Resources/
2023-04-13T16:57:28Z [20532]: D:\IWDRprod\Git_Source\Desktop\Source\alx\Framework\AlxApplication.cpp(1558): info: Using local library data folder: C:/ProgramData/Autodesk/InfraWorks/Resources/LocalLibrary/
2023-04-13T16:57:28Z [20532]: D:\IWDRprod\Git_Source\Desktop\Source\alx\CoreAPI\Data\CoreModelManager.cpp(159): warn: empty content packs root folder: content packs will be inaccessible!
2023-04-13T16:57:28Z [20532]: D:\IWDRprod\Git_Source\Desktop\Source\alx\Framework\AlxApplication.cpp(1570): info: Using content packs root folder:
2023-04-13T16:57:28Z [20532]: D:\IWDRprod\Git_Source\Desktop\Source\alx\Framework\AlxApplication.cpp(1599): info: Using user data folder: C:/Users/ThanhBow/Documents/Autodesk InfraWorks Models/
2023-04-13T16:57:28Z [20532]: D:\IWDRprod\Git_Source\Desktop\Source\alx\ServiceFoundation\IdentityProvider.cpp(299): error: IDSDK initialization failed with error: 3005
2023-04-13T16:57:28Z [20532]: D:\IWDRprod\Git_Source\Desktop\Source\alx\ServiceFoundation\ServiceFoundation.cpp(210): error: Failed to initialize Identity
2023-04-13T16:57:28Z [20532]: D:\IWDRprod\Git_Source\Desktop\Source\alx\Visualization\OGSGraphicsShare.cpp(234): info: Graphics hardware: Intel(R) UHD Graphics 770

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Message 2 of 2

DarrenP
Consultant
Consultant

my guess its your graphics card

 

DarrenP
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