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save product definition ,error

5 REPLIES 5
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Message 1 of 6
taos
871 Views, 5 Replies

save product definition ,error

 "Staircase Sample" data , save product definition , error display , like attachment

5 REPLIES 5
Message 2 of 6
marcelo.nunes3GWNT
in reply to: taos

Hello Shichun Tao. Thanks for your message.

We're investigating the issue and will be replying ASAP.

Marcelo

Message 3 of 6
marcelo.nunes3GWNT
in reply to: taos

Hello Shichun Tao,

 

We've checked our logs and identified a solution where our "Staircase Sample.zip" model can lead to this error in some specific situations.  

We updated this sample with a correction that might solve the issue you're facing. Could you experiment again this ZIP file below?

Let me know if you still find issues with this new sample.

 

Thanks for experimenting Autodesk Informed Design.

Marcelo

Message 4 of 6
taos
in reply to: marcelo.nunes3GWNT

Thank  your reply ,  now  The product definition  can be saved using the new zip files, but  could not publish. error display as the below attachment.

Message 5 of 6
gareth_spencer_adsk
in reply to: taos

Hi @taos

 

Can I please check. Where is your root folder saved and are all the files saved within? 

Gareth Spencer
Customer Adoption Specialist (Autodesk Informed Design Team)
Message 6 of 6
taos
in reply to: gareth_spencer_adsk

Yes , All the files saved within the root folder  ,Please see the attached

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