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Login email and password no longer recognised

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ciba1150
Explorer
291 Views, 2 Replies
‎03-21-2017 04:26 AM
‎03-21-2017 04:26 AM

Login email and password no longer recognised

I've been working until yesterday on HSM Family Planner but today I can't log in anymore, it seems that my email is not recognised at all.

Can you help ? I've lost all my plans, I would like to extract them before you close the application.

 

Rgds,

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jeff.pek
Community Manager
in reply to: ciba1150
‎03-21-2017 07:52 AM
‎03-21-2017 07:52 AM

Sorry, but what is HSM Family Planner?

  Jeff

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Laurens-3DTechDraw
Mentor
in reply to: jeff.pek
‎03-21-2017 09:02 AM
‎03-21-2017 09:02 AM

@jeff.pek

Same as here:

https://forums.autodesk.com/t5/hsm-support-forum/login-email-and-password-no-longer-recognised/td-p/...

Laurens Wijnschenk
3DTechDraw

AutoDesk CAM user & Post editor.
René for Legend.


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