I am not able to select or tick mark the product

[Anonymous]

I am not able to mark the product and install it.
Before the check box this symbol is shown :prohibited:

[jeff.pek]

Hi -

If you hover your mouse over that symbol, it should show you a message with more information about the problem.

You probably have an older incompatible product installed, which would need to be uninstalled first.

Jeff

[Anonymous]

Thanks Jeff

[Anonymous]

hmm i got it its old version so i got that message

thanks