HSM Ultimate to Fusion Entitlement and all 2D/3D milling toolpath don't generate

[Anonymous]

Hello,

I recently swapped over from a HSMworks Ultimate license to a HSMworks Fusion Entitlement license. Once I had installed the new version I opened a part and tried programming. However, whenever I tried to generate a 2D or 3D milling strategy, I would get the following error "Toolpath generation failed due to an internal error". Then it spits out a log file and wants me to contact HSMworks. The weird thing is that yesterday, before I had to make the switch, the part in question generated and posted just fine. I tried reinstalling, system updates, reboots and nothing seems to work.

I run Solidworks 2019 SP2.0 with HSMworks 2021. I have attached the part file I am using and the log file it spits out when I try to generate some of the contours. If you need more information, just let me know and I will provide what I can. Thanks in advance for your help!

[jeff.pek]

It sounds like HSMWorks didn't get installed properly. Did you install using the Desktop App? Can you show me what your HSMWorks About Box shows?

Jeff

[Anonymous]

Hi, thanks for responding. I did not install from the desktop app but from my account on Autodesk. I do not even see that as an option on the app itself. I have posted a screenshot of both the about HSM as well as what I see when I open the desktop app. I have reinstalled HSM twice now so I am at a loss.

[jeff.pek]

Thanks for that. I had a different problem in mind.

Can you tell me how you're doing the generation? Is it happening when you generate the operations individually?

I loaded this up here, and the generation is happening fine.

Jeff

[Anonymous]

So I opened a part that I knew had a finished and properly generated code and then just told the program to regenerate. I did it on the individual contour (Face1, Adaptive1, and all 2D Contours) and every one will generate to where I can see the tool path but then fail and post a .dmp file with an internal error. I have also tried regenerating from the job itself as well as a couple different parts. All methods and combinations output the same thing.

My only guess would be that I need to update solidworks to the newest sp.

[jeff.pek]

That would be a good next step -- at least to know if it makes a difference. I happen to be running SP5.

  Jeff

[Anonymous]

I just installed SP5, reinstalled HSMworks and the problem persists. I cannot generate 2D or 3D milling strategies.

[Marco.Takx]

Hi @jeff.pek,

I haven't read the whole post, but this sounds like the same issue I've sent you last week.

If my post answers your question Please use Accept as Solution & Kudos This helps everyone find answers more quickly!

[jeff.pek]

Hi Marco -

Yes, I suppose that it could be related.

Jeff

[Anonymous]

Hi Marco,

I should add that I just got off a chat with an Autodesk support rep and they claim that they can not help me because I am still using windows 7. I guess that could be the problem because I went from HSMworks 2019 to HSMworks 2021 but I wish they would've given me a past version of HSMworks so I can at least get back up and running while I figure out getting Windows 10 installed.

[jeff.pek]

I guess I should start asking about that. I don't have a feel for what about Windows 7 could be contributing to this, but obviously I can't rule it out.

@Marco.Takx : Is Windows 7 involved in the other case?

Jeff

[Marco.Takx]

Hi @jeff.pek & @Anonymous,

Unfortunately for you not.
The case that we have contacted @jeff.pek is also present with Windows 10.

CaseNo:16599632

Hopefully, this problem will be tackled by development soon.

If my post answers your question Please use Accept as Solution & Kudos This helps everyone find answers more quickly!

[Anonymous]

Hi @Marco.Takx, and @jeff.pek 

Thanks for your help so far. Please let me know if you have any ideas. Most of my work involves programming so I am down and out as of right now.

[jeff.pek]

Sorry I don't have great suggestions for you. I hope you're able to make progress with upgrading to Windows 10. Please let me know how that goes.

Jeff

[Marco.Takx]

Hi @jeff.pek  & @Anonymous,

Today I get a replay of Autodesk support that they can re-produce the issue and that this is now logged at development.
So 🤞🏻 that there is a solution soon. 

If my post answers your question Please use Accept as Solution & Kudos This helps everyone find answers more quickly!

[Anonymous]

Hi @Marco.Takx,

Well, I am glad that it is on their radar now. I hope there will be a fix soon. Thanks for letting me know.

[jeff.pek]

Who did you get the reply from, Marco?

  Jeff

[Marco.Takx]

Hi @jeff.pek,

I hat contact with Helge. 
Internal ticket CAM-22441

[jeff.pek]

Hi @Anonymous : Any progress to update to Windows 10?

For what it's worth, we've done some basic testing with your model in a Windows 7 environment, and don't see any issues, so I'm skeptical that there's a Win7 issue here.

I would be willing to do a screen sharing session with you to take a closer look at what you're seeing and doing. If you're up for it, give me a time range (and time zone) that could work for you this week, and I'll send you an invite.

Jeff

[Anonymous]

Hi @jeff.pek,

Sorry for not getting back to you sooner. I must have missed the notification.

So over the weekend, I was able to upgrade to windows 10. I installed HSM and loaded up my part. Same issue, cannot generate any tool paths. If you are still willing, I would be more than happy to have you take a look during a screen sharing session. I would really appreciate it. I am in the PT time zone and will be available from 8AM to 4:30PM Monday-Friday.